Chelsea Meynard
Greeley
Summary
Dispatcher and Customer Service Representative with extensive experience in optimizing routes and managing service requests. Skilled at resolving customer concerns while maintaining efficient scheduling and prioritizing calls. Demonstrates a proactive approach to enhancing customer satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Dispatcher
American Air Heating and Air Conditioning
Windsor
08.2023 - Current
- Coordinated daily schedules for service technicians and maintenance teams.
- Managed incoming service requests through phone and digital channels.
- Prioritized urgent service calls based on customer needs and technician availability.
- Assigned drivers to appropriate routes based on customer needs.
- Monitored dispatch board, adjusting call priorities to meet immediate customer needs and optimize resource allocation.
- Communicated with customers to confirm appointments and provide updates.
- Resolved customer complaints related to service issues or delays.
- Maintained accurate records of service calls and technician assignments.
- Processed warranty claims efficiently for customer service requests.
- 8-10 reporting. Compiled detailed reports on service call outcomes and technician performance to inform management decisions.
Hvac Dispatch/Office Administrative Assistant
Tri County Heating & Cooling
Greeley
07.2019 - 07.2023
- Scheduled service calls based on priority and equipment availability to optimize response times.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into system.
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Cultivated customer relationships to foster loyalty and repeat business.
- Coordinated parts ordering process to ensure timely access to necessary components for efficient service delivery.
- Coordinated permits to ensure necessary approvals for service execution.
- Generated estimates and invoices to accurately reflect service costs for clients.
- Managed payroll processing to ensure timely and accurate employee compensation.
Hvac Dispatch/HVAC Dispatch/Customer Service Representative
Comfort Temp
05.2018 - 07.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored dispatch board, adjusting call priorities based on caller needs to enhance service response.
- Answered incoming calls and emails, delivering frontline customer support for product and service transactions to resolve inquiries efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed warranty claims for customer products to ensure timely resolution.
- Executed parts ordering to maintain availability for repairs and service requests, supporting timely resolutions.
Hvac Dispatch/HVAC Dispatch/HVAC Disptach/Customer Service Representative
Bertie Heating & Air Conditioning
Gainesville
07.2016 - 05.2018
- Managed dispatch board, prioritizing calls based on real-time customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Enhanced customer satisfaction through effective problem resolution with knowledgeable, friendly service.
- Resolved product and consumer complaints by employing strong communication skills.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
HVAC Dispatch/Customer Service Representative
Greens Energy Services
Orlando
05.2013 - 06.2016
- Monitored dispatch board, adjusted call priorities to align with caller needs, ensuring timely response.
- Answered incoming calls and emails, delivered frontline customer support for product and service transactions, enhancing customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved product and consumer complaints using effective communication skills, fostering customer trust.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
HVAC Disptach/Customer Service Representative
Heinmiller Heating & Cooling
Orlando
04.2009 - 05.2013
- Managed dispatch board and prioritized calls based on customer needs to ensure timely response.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Enhanced customer satisfaction through effective problem resolution with knowledgeable, friendly service.
- Resolved service and billing issues by consulting with customers to provide tailored solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Skills
- Dispatch coordination
- Order dispatching
- Route optimization
- Service planning
- Coverage verification
- Urgent deliveries
- Scheduling efficiency
- Monitoring field personnel
- Warranty management
- Attention to detail
- Communication skills
Timeline
Dispatcher
American Air Heating and Air Conditioning
08.2023 - Current
Hvac Dispatch/Office Administrative Assistant
Tri County Heating & Cooling
07.2019 - 07.2023
Hvac Dispatch/HVAC Dispatch/Customer Service Representative
Comfort Temp
05.2018 - 07.2019
Hvac Dispatch/HVAC Dispatch/HVAC Disptach/Customer Service Representative
Bertie Heating & Air Conditioning
07.2016 - 05.2018
HVAC Dispatch/Customer Service Representative
Greens Energy Services
05.2013 - 06.2016
HVAC Disptach/Customer Service Representative
Heinmiller Heating & Cooling
04.2009 - 05.2013