Chelsea Hinton
Denver
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in overseeing daily operations within a service-oriented environment, demonstrating strong organizational skills with 10+ years experience in hospitality and sales. Proficient in customer service and guest relations, with a solid foundation in food service and hospitality, ensuring a positive dining experience for patrons. Knowledgeable in sales techniques and transaction processing, enhancing revenue growth through suggestive selling and upselling strategies. Skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
Overview
16
16
years of professional experience
Work History
Bartender/Server
Denver Biscuit Company/Atomic Cowboy
Centennial
03.2024 - Current
Studio Manager
BODY20 Cherry Creek
Denver
08.2023 - 03.2024
- Oversee the daily operations of the studio.
- Scheduling for all employees.
- Creating ideas and actions for revenue growth.
- Maintaining equipment
- Sales and marketing
- Staff performance evaluations
- Properly handling any member issues
- Hiring and training staff
Server
My Neighbor Felix
01.2023 - 07.2023
Server
Los chingones
Denver
06.2022 - 12.2022
Server
Blue Island Oyster Bar
Lone Tree
01.2022 - 06.2022
Server
Tailgate Tavern and Grill
Parker
06.2020 - 12.2021
- Server in fast paced tavern and grill.
- Take care of up to 12 tables at a time.
- Constantly making sure guests needs are met.
- Run food and drinks.
- Correctly take guests orders.
- Took food and drink orders.
- Checked on guests frequently.
- Handled money.
Server
Del Frisco's Double Eagle Steak House
Denver
08.2019 - 03.2020
- Make sure guests have an exceptional dining experience.
- Responsible for offering daily specials, guiding guests through menu and wine list.
- Help clear tables and run food.
- Communicate with guests, kitchen, and managers to make sure that the guest dining experience exceeds their expectations so they continue to come back and dine with us.
- Ability to multitask by taking care of multiple tables at a time, running food and drinks, helping team members, and running side work.
- Have experience with leading private dining events.
Server
Seasons 52
Lone Tree
08.2014 - 08.2019
- I helped open this restaurant.
- I was cross trained as a server and hosts.
- Servers are also the food runners.
- I had to ensure all guests were satisfied throughout their dining experience.
- The menu was constantly changing so knowledge of the menu was key.
- Responsible for recommending wine and cocktails for guests.
- Lead private dining server.
- I had to make sure the hosts of the event were happy, make sure the kitchen executed entrees properly, and overlook check to ensure guests have met minimum spend and everything was rung in properly.
- Handled a high volume of customers regularly.
- Took and memorized orders.
- Served food.
- Cleared tables.
- Processed transactions.
Cashier Lead/Sales Associate
Victoria's Secret
Aurora
05.2010 - 08.2014
- Cash handling.
- Running up guests at an efficient pace.
- Making sure guests are taken care of and could find whatever they were looking for.
- Managing fitting rooms.
- Processing shipments.
- Floorsets.
Education
Associate - Marketing and communications
University of Arizona
Tucson, AZSkills
- Server
- Fast learner
- Training
- Organizational Skills
- Restaurant Experience
- Serving
- Customer service
- Guest services
- POS
- Sales
- Front desk
- Retail sales
- Cash register
- Communication skills
- Cash handling
- Basic math
- Food service
- Hospitality
- Food industry
- Host/hostess experience
- Fine dining experience
- Wine sales
- Casual dining experience
- Fitness sales
- Typing
- Administrative experience
- Time management
- Order management
- Menu knowledge
- Staff training
- Transaction processing
- Multitasking
- Upselling techniques
- Guest relations
- Bar service preparation
- Outstanding customer service
- Service-oriented mindset
- Responsible alcohol service
- Suggestive selling
- Anticipating guest needs
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Bartender/Server
Denver Biscuit Company/Atomic Cowboy
03.2024 - Current
Studio Manager
BODY20 Cherry Creek
08.2023 - 03.2024
Server
My Neighbor Felix
01.2023 - 07.2023
Server
Los chingones
06.2022 - 12.2022
Server
Blue Island Oyster Bar
01.2022 - 06.2022
Server
Tailgate Tavern and Grill
06.2020 - 12.2021
Server
Del Frisco's Double Eagle Steak House
08.2019 - 03.2020
Server
Seasons 52
08.2014 - 08.2019
Cashier Lead/Sales Associate
Victoria's Secret
05.2010 - 08.2014
Associate - Marketing and communications
University of Arizona