Chelsea Harrington
Denver,Co
Summary
Knowledgeable and dedicated customer service professional dedicated to partnering with coworkers to promote an engaged and empowering work culture. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Optical Assistant
Pearle Vision
08.2023 - Current
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Ramp team agent
National and Alamo car rental
11.2022 - 07.2023
- Greeting guests upon arrival
- Making and updating vehicle notes within the company system about damage or mechanical issues
- Accurately reviewing and processing final rates and charges of over 60 people per day
- Ranked as top 3 performers many months in a row
- Working in a team environment
- Fast pace environment but ensure the quality of work at all times
Lead Color Technician
Terry Ludwig Pastels
04.2021 - 10.2022
- Following and updating the recipe provided to ensure uniform quality of product
- Using extreme precision when mixing raw pigments while wearing proper equipment
- Making a required amount of product within a predetermined time frame
- Kept an extremely clean and organized workstation
- Great constant and open communications with owners, management and the shipping department
- Worked hand in hand with manager to train each employee
- Trusted to open and close shop as needed
Lead hostess
La Loma Restaurant
10.2020 - 03.2021
- Already having mapped and planned each reservation seating for the entirety of the evening
- Responsible for keeping accurate records of guests’ contact information and reservation information
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Skills
- Microsoft Office
- Microsoft Excel
- Adobe Lightroom
- POS Systems
- Google Docs, Drive, Spreadsheet, and Mail
- Performance Management
- Scheduling Management
- Client Relations
- Verbal and Written Communications
- Detail Oriented
- Inventory Records
- Office Supplies and Inventory
- Clerical Support
- Store Merchandising
- Accurate Recordkeeping
Timeline
Optical Assistant
Pearle Vision
08.2023 - Current
Ramp team agent
National and Alamo car rental
11.2022 - 07.2023
Lead Color Technician
Terry Ludwig Pastels
04.2021 - 10.2022
Lead hostess
La Loma Restaurant
10.2020 - 03.2021
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