Chelsea Bright
Wolcott
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Great customer service, strong at multitasking, and does well with time management. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Veterinary Assistant
Gypsum Animal Hospital
Gypsum
10.2021 - Current
- Assisted veterinarians during examinations and treatments of animals.
- Handled and restrained animals safely for procedures and vaccinations.
- Educated pet owners on proper care and preventive health measures.
- Monitored animal behavior and reported any concerns to the veterinary team.
- Assisted in laboratory tasks, including sample collection and processing.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Cleaned and sterilized exam rooms between appointments.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Trained new veterinary staff on office policies, procedures and requirements.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Ordering and receiving food orders
- Ordering and receiving lab orders
- Spot Audits and Biweekly Audits on controlled medications
Clinical Service Representative
Gypsum Animal Hospital
Gypsum
10.2021 - Current
- Assisted patients with scheduling appointments and managing inquiries.
- Coordinated communication between healthcare providers and clients effectively.
- Resolved patient complaints and concerns with professionalism and empathy.
- Assisted with training new employees on various policies and procedures related to clinic operations.
- Greeted patients upon arrival and directed them to appropriate areas for their appointment or visit.
- Responded to telephone calls from patients and physicians promptly and professionally.
- Collaborated with clinical staff in order to ensure proper documentation of services rendered.
- Performed administrative duties such as filing, data entry, and scheduling appointments.
- Ordering and receiving food orders
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Clinical Service Representative
Vail Summit Orthopedics
Edwards
02.2018 - 12.2019
- Maintained accurate patient records using electronic health record systems.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Served as a liaison between medical staff, administrators, and other departments within the facility.
- Monitored incoming faxes for timely processing of orders or referrals.
- Greeted patients upon arrival and directed them to appropriate areas for their appointment or visit.
- Verified patient eligibility for services based on insurance plans.
- Assisted with training new employees on various policies and procedures related to clinic operations.
- Performed administrative duties such as filing, data entry, and scheduling
- Helped with other departments as needed: Sending out medical records, making copies of radiology images, helping with workman's comp claims
- Prepared reports summarizing daily activity including number of calls received, resolved issues.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Green Mountain High School
Lakewood, CO05-2008
Skills
- Attention to detail
- Conflict resolution
- Time management
- Problem solving
- Active listening
- Database management
- Order processing
- Payment processing
- Outbound calling
- Billing procedures
- Adaptability and flexibility
- Document and records management
- Knowledgeable with Excel and Microsoft
- Quick learner
Timeline
Veterinary Assistant
Gypsum Animal Hospital
10.2021 - Current
Clinical Service Representative
Gypsum Animal Hospital
10.2021 - Current
Clinical Service Representative
Vail Summit Orthopedics
02.2018 - 12.2019
High School Diploma -
Green Mountain High School