Chastity Sampson

• Implemented dental practice management software to streamline billing and record-keeping processes.
• Trained and mentored staff on best practices in customer service and patient care protocols.
• Coordinated inventory management, maintaining accurate supply levels for dental materials and equipment.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
• Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
• Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
• Developed successful marketing strategies to attract new patients while retaining existing clientele base.
• Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
• Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
• Recruited, hired and developed office teams to offer best-in-class patient care.
• Proficient in ALL PPO, Medicaid, and Medicare Dental Insurances.
• Verified patient insurance
• Proficient in sending all Dental claims, submitting Appeals, Denials, Posting payments to patient ledgers.
• Proficient in using Dentrix Ascend Software.
• AR Report and outstanding claims more than 30 days.

EFDA Dental Assistant

4 handed dentistry

Supply orders

Insurance Claims

EFDA Dental Assistant

Insurance Claims

Front Office