Chase Siler
Colorado Springs,Colorado
Overview
9
9
years of professional experience
Work History
Garden Customer Service Associate
Lowes Home Improvment
04.2025 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Project Assistant
Lowes Home Improvment
04.2024 - 04.2025
- Generated project leads in the Cabinet Showroom, qualified customers to ensure their knowledge and project readiness
- Designed and sold custom countertops to customers in the showroom using the Lowe's custom countertop tool
- Generated roughly $433,000 in sales between cabinet project leads and custom countertop sales while in this role
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
- Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
- Contributed to successful project outcomes by providing comprehensive administrative support to the team.
Appliance Sales Associate
Lowes Home Improvment
09.2023 - 04.2024
- Developed sales skills such as anticipating customer needs and/or wants and knowing when to modify my sales approach to accommodate customer needs(e.g., understanding if they are in a rush or if they prefer a more personable, in-depth interaction)
- Developed tailored marketing materials for promotional events or seasonal sales, highlighting key products at competitive prices.
- Collaborated with team members to maintain a well-stocked and visually appealing showroom, enhancing the customer experience.
- Managed sales transactions efficiently, processing payments accurately while adhering to company policies regarding returns or exchanges.
Appliance Sales Associate
Lowes Home Improvment
07.2021 - 09.2023
- Developed sales skills such as anticipating customer needs and/or wants and knowing when to modify my sales approach to accommodate customer needs(e.g., understanding if they are in a rush or if they prefer a more personable, in-depth interaction)
- Developed tailored marketing materials for promotional events or seasonal sales, highlighting key products at competitive prices.
- Collaborated with team members to maintain a well-stocked and visually appealing showroom, enhancing the customer experience.
- Managed sales transactions efficiently, processing payments accurately while adhering to company policies regarding returns or exchanges.
Delivery Driver
Lowes Home Improvment
03.2020 - 07.2021
- Drove and operated 26-foot box truck.
- Delivered and installed appliances at customer homes and places of business.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Rider
Lowes Home Improvment
11.2019 - 03.2020
Delivery Rider
Lowes Home Improvment
09.2018 - 11.2019
- Delivered and installed appliances
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
Gatekeeper
Electrolux
08.2017 - 11.2017
- Kept tally of parts rejected from each assembly line
- Organized rejected parts for rework and scrap
- Overlooked assembly to help keep them running smoothly
Sales Associate
Dillard's
06.2017 - 08.2017
- Greeted customers and developed positive relationships with them
- Did regular store up keep and managed the visual appeal of the men's shoes area
- Prepared merchandise for the sales floor
Sales Associate
Zumiez
06.2016 - 01.2017
- Greeted customers and developed positive relationships with them
- Did regular store up keep to manage to visual appeal of full store
- Prepared merchandise for sales floor
Education
Bachelor of Philosophy -
Western Kentucky University
Bowling Green, Kentucky05-2023
High School Degree -
Rossview High School
Clarksville, TN05-2016
Skills
- Microsoft Suite proficiency
- Complex problem-solving
- Customer relations
- Cross-functional team collaboration
Timeline
Garden Customer Service Associate
Lowes Home Improvment
04.2025 - Current
Project Assistant
Lowes Home Improvment
04.2024 - 04.2025
Appliance Sales Associate
Lowes Home Improvment
09.2023 - 04.2024
Appliance Sales Associate
Lowes Home Improvment
07.2021 - 09.2023
Delivery Driver
Lowes Home Improvment
03.2020 - 07.2021
Delivery Rider
Lowes Home Improvment
11.2019 - 03.2020
Delivery Rider
Lowes Home Improvment
09.2018 - 11.2019
Gatekeeper
Electrolux
08.2017 - 11.2017
Sales Associate
Dillard's
06.2017 - 08.2017
Sales Associate
Zumiez
06.2016 - 01.2017
Bachelor of Philosophy -
Western Kentucky University
High School Degree -
Rossview High School
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