Charmaine Bradley
Denver
Summary
Highly motivated and customer-focused professional with a proven track record in remote customer service roles. Skilled in handling routine inquiries, providing excellent communication and problem-solving, and delivering exceptional service. Adept at problem-solving and strong communication skills aimed at ensuring customer satisfaction and driving company.
Overview
11
11
years of professional experience
Work History
Lead Customer Service Agent
Home Depot
Denver
01.2023 - 01.2025
- Managed 80% of customer orders and inquiries through various channels, including phone, email, and in-person communication, prioritizing high-quality service delivery.
- Delivered exceptional customer service by actively listening to customer needs and providing appropriate solutions.
- Demonstrated utmost professionalism in handling customer information while maintaining strict confidentiality.
- Proactively strived to resolve customer issues during the initial interaction to enhance customer satisfaction.
- Led team to resolve customer inquiries and complaints efficiently.
- Monitored call quality and provided feedback for continuous improvement.
Direct Support Professional
AT&T
Denver
01.2019 - 01.2022
- Communicated with customers in a clear, concise, and courteous manner, ensuring effective understanding and resolution.
- Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills.
Customer Support Representative
SEARS
01.2014 - 01.2018
- Automated deposits, payments, and documentation reports, reducing production time by 75%.
- Assisted over 100+ customers per day in a fast-paced, back-to-back call environment, demonstrating energetic engagement
Education
ABA & AAS -
Trenholm State Community College
M,S,E -
Alabama State University
Skills
- Excellent communication skills
- Proficient in CRM/SAP/Zendesk Salesforce systems
- Microsoft Word
- Attention to detail
- Accuracy in data entry
- Record keeping
- Flexible to change
- Transcription
- Error Identification
- LiveChat Support
- Administrative Support
- Ability to thrive in a fast-paced environment
- Ability to multi-task
- Time management
- Organized
- Detail oriented
- Phone Etiquette
- Escalation Handling
- Project management
- Typing speed of 80 wpm
- Professionalism
- Cash handling
- CRM software expertise
- Administrative support
- Order fulfillment
- Data entry
- HIPAA compliance
- QuickBooks expert
Timeline
Lead Customer Service Agent
Home Depot
01.2023 - 01.2025
Direct Support Professional
AT&T
01.2019 - 01.2022
Customer Support Representative
SEARS
01.2014 - 01.2018
ABA & AAS -
Trenholm State Community College
M,S,E -
Alabama State University