CHARLOTTE VASILE
PUEBLO
Summary
Dynamic Program Manager with a proven track record at St. Mary-Corwin Hospital, excelling in strategic planning and project management. Skilled in fostering stakeholder relationships and enhancing customer satisfaction. Adept at problem-solving and regulatory compliance, driving initiatives that optimize outcomes and improve team performance. Passionate about delivering exceptional patient care and support.
Overview
25
25
years of professional experience
Work History
Program Manager
St. Mary-Corwin Hospital/Centura Health
09.2015 - 02.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Established team priorities, maintained schedules and monitored performance.
Imaging Navigator
St. Mary-Corwin Hospital/Centura Health
07.2011 - 07.2015
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Maintained detailed records of all patient interactions in accordance with privacy regulations and organizational policies.
- Contributed to the ongoing development of best practices for patient navigation by staying current on industry trends, research findings, and professional development opportunities.
- Ensured seamless transitions between levels of care by coordinating appointments, referrals, insurance authorizations, and follow-up communication.
Staff Mammography Technologist
St. Mary-Corwin Hospital/Centura Health
02.1998 - 07.2011
- Provided support for breast cancer awareness events, promoting early detection initiatives within the community.
- Optimized mammography image quality by customizing techniques based on individual patient needs and anatomy variations.
- Promoted continuity of care by effectively documenting patient information, exam findings, and follow-up recommendations in electronic medical records systems.
- Ensured accurate diagnostic results by strictly adhering to quality assurance protocols.
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT09-2018
Associate of Science - Radiology
Pueblo Community College
Pueblo, CO12-1992
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Critical thinking
- Interpersonal skills
- Work Planning and Prioritization
- Team management
- Attention to detail
- Customer service
- Event planning and execution
- Regulatory compliance
Languages
English
Full Professional
Interests
- Experimenting with different creative mediums, like painting, crafting, and wood decor, to expand skills and techniques
- Avid Reader
- Gardening
- Baking
- Spending time with my daughter and granddaughters
Timeline
Program Manager
St. Mary-Corwin Hospital/Centura Health
09.2015 - 02.2023
Imaging Navigator
St. Mary-Corwin Hospital/Centura Health
07.2011 - 07.2015
Staff Mammography Technologist
St. Mary-Corwin Hospital/Centura Health
02.1998 - 07.2011
Bachelor of Science - Business Administration
Western Governors University
Associate of Science - Radiology
Pueblo Community College
Similar Profiles
Natashia FolsomNatashia Folsom
Mammographer at St. Mary Corwin HospitalMammographer at St. Mary Corwin Hospital
Linda FergusonLinda Ferguson
Certified Medical Dosimetrist at St. Mary Corwin HospitalCertified Medical Dosimetrist at St. Mary Corwin Hospital
Jill Armendariz, BSN, RNJill Armendariz, BSN, RN
Emergency Room Nurse at St Mary Corwin HospitalEmergency Room Nurse at St Mary Corwin Hospital
Shayla PeterShayla Peter
Senior Executive Assistant at Auxillium UsaSenior Executive Assistant at Auxillium Usa
Devin DesantosDevin Desantos
Customer Service Representative at ATTCustomer Service Representative at ATT