Charlie Gutierrez
Pagosa Springs
Summary
Dynamic and results-oriented professional with a proven track record in customer service and storytelling expertise, honed at Pagosa Escape Zone. Excelled in team collaboration and problem-solving, significantly enhancing customer experiences. Demonstrates a strong work ethic and quick learning ability, adept at applying skills in diverse environments to achieve and surpass employer goals.
Overview
4
4
years of professional experience
Work History
Game Master
Pagosa Escape Zone
07.2024 - Current
- Explain game rules and safety requirements.
- Watch guests closely to maintain current understanding of gameplay.
- Keep game and party rooms clean and neat for next guests.
- Communicate clearly and on-time to share clues and direct game actions.
Intern
Pagosa Community Initiative
09.2022 - 05.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Spent time with younger children, teaching art and giving advice.
Preschool Teacher's Aide
Wings Early Childhood Center
06.2022 - 09.2022
- Cleaned, organized and restocked classrooms for upcoming classes.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supervised children during in-classroom activities and on playground.
Food Runner
Mountain Pizza and Taproom
06.2021 - 03.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Greeted customers and provided outstanding customer service.
Education
High School Diploma -
Pagosa Springs High School
Pagosa Springs, CO05-2025
Skills
- Customer relations
- Voice acting
- Customer service expertise
- Storytelling expertise
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Positive reinforcement
- Outdoor play supervision
- Time management
- Strong work ethic
- Customer service
Timeline
Game Master
Pagosa Escape Zone
07.2024 - Current
Intern
Pagosa Community Initiative
09.2022 - 05.2023
Preschool Teacher's Aide
Wings Early Childhood Center
06.2022 - 09.2022
Food Runner
Mountain Pizza and Taproom
06.2021 - 03.2022
High School Diploma -
Pagosa Springs High School
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