Charles Troutman
Pueblo West
Summary
Dynamic Store Manager with a proven track record at Skyline Liquor, excelling in customer service and inventory management. Enhanced sales through innovative promotional strategies and optimized stock processes, achieving significant improvements in operational efficiency. Skilled in employee training and cash handling, fostering a collaborative team environment to drive exceptional service quality.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Store Manager
Skyline Liquor
08.2022 - 05.2025
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock replenishment processes to minimize shortages.
- Trained and mentored new staff, fostering a collaborative team environment and enhancing service quality.
- Developed promotional strategies to increase customer engagement and drive sales growth.
- Implemented efficient cash handling procedures, reducing discrepancies during audits.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Stocker
Walmart
08.2019 - 01.2020
- Organized and restocked merchandise to maintain optimal inventory levels.
- Assisted customers in locating products, enhancing shopping experience.
- Monitored stock levels and reported discrepancies to management promptly.
- Collaborated with team members to ensure efficient product placement and display.
- Implemented safety protocols while handling equipment and supplies for compliance.
- Trained new staff on stocking procedures and best practices for efficiency.
- Conducted regular inventory checks to minimize shrinkage and optimize stock flow.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Stocked designated items on shelves, end caps and displays.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted store customers and discussed needs.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Education
High School Diploma -
Canon City High School
Cañon City, CO05-2007
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Inventory management
- Cash management
- Retail inventory management
- Employee training
- Inventory control
- POS systems
- Accurate cash handling
- Opening and closing procedures
- Order management
- Bank deposit procedures
- Inventory oversight
Timeline
Store Manager
Skyline Liquor
08.2022 - 05.2025
Stocker
Walmart
08.2019 - 01.2020
High School Diploma -
Canon City High School