Charles Staggs
Carbondale
Summary
Dynamic operations manager with a strong work ethic and proven success at Quiznos, driving growth initiatives and enhancing customer satisfaction. Skilled in inventory management and vendor negotiation, I foster positive team environments and build lasting client relationships, ensuring efficient business operations and exceptional service delivery.
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Overview
28
28
years of professional experience
Work History
Owner/Operator
GTC Entertainment
01.2009 - Current
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Bar Manager
American Legion Post 100
02.2020 - 08.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Streamlined inventory management for optimal stock levels and reduced waste.
Security Officer
HSS Security
03.2015 - 08.2018
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Valet/Resident Assistant
One Polo Creek Residences
10.2014 - 09.2015
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Answered guest's questions about property amenities and services.
Food Service Director
United Tribes Technical Collage
12.2012 - 10.2013
- Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Oversaw daily operations in the kitchen, ensuring timely meal preparation and delivery for large-scale events or busy dining periods.
- Monitored food quality and freshness during all stages of preparation, storage, and service to ensure consistently excellent dining experiences for guests.
- Worked with qualified chef to diversify menu with new offerings.
Supervising Chef
Royal Gorge Railroad
03.2007 - 10.2009
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Enhanced dining experience by crafting innovative menu items tailored to seasonal ingredients.
Regional Manager
Quiznos
05.2004 - 10.2007
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Established and maintained operational standards for [Number] locations.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Event Security
Indepentent
01.2004 - 12.2006
- Supported event security operations as needed, managing crowd control measures while maintaining a professional demeanor under pressure.
- Enhanced event security measures, monitored entry points to ensure safety of all participants.
- Coordinated special event security operations, ensuring appropriate staffing levels and adequate protection measures were in place.
- Supported event security teams by assisting with crowd control and traffic direction, ensuring smooth operations during large-scale events.
Security Officer
Securitas, Tyson
01.2002 - 12.2004
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment.
Owner/ Karate Instructor
Southern Karate Academy
01.1997 - 12.1999
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Established foundational processes for business operations.
Education
Quiznos University
Denver, CO01-2004
Skills
- Operations management
- Hiring/Scheduling
- Business planning
- Inventory management
- Vendor negotiation
- Strong work ethic
- Customer service
Restaurant Business Management Certification
Restaurant Business Management Certification from Quiznos University in 2004
Timeline
Bar Manager
American Legion Post 100
02.2020 - 08.2024
Security Officer
HSS Security
03.2015 - 08.2018
Valet/Resident Assistant
One Polo Creek Residences
10.2014 - 09.2015
Food Service Director
United Tribes Technical Collage
12.2012 - 10.2013
Owner/Operator
GTC Entertainment
01.2009 - Current
Supervising Chef
Royal Gorge Railroad
03.2007 - 10.2009
Regional Manager
Quiznos
05.2004 - 10.2007
Event Security
Indepentent
01.2004 - 12.2006
Security Officer
Securitas, Tyson
01.2002 - 12.2004
Owner/ Karate Instructor
Southern Karate Academy
01.1997 - 12.1999
Quiznos University
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