CHARLES RICHARDSON

• Delivered personalized member service across golf operations, the golf shop, and outside services.
• Streamlined golf shop operations through organizing merchandise, processing purchases, answering phones, and responding to member emails.
• Managed first-tee operations by recording player names, cart numbers, and rental-club information for each group.
• Ensured readiness of golf carts by washing, charging, and stocking carts before member use; assisted members with golf-bag storage.
• Enhanced practice facilities by picking the driving range, washing range balls, cleaning members' clubs, and maintaining putting and chipping greens.
• Supported Member-Guest and Member-Member tournaments through scoring and fairway spotting.

• Enhanced member experience through efficient daily golf operations and responsive member-service support.
• Assisted in organizing Kids Camp and Operation 36 programming, contributing to successful tournament setups.
• Prepared golf-cart staging and outside-service areas for daily member traffic; cleaned, charged, and staged carts.
• Served as a starter and conducted pace-of-play checks.
• Streamlined driving-range operations by collecting range balls and ensuring practice area remained well-stocked.

• Provided a world-class golf experience for members and guests while supporting daily player-services operations.
• Greeted members and guests, provided facility information, and facilitated tournament setup to enhance guest experience.
• Organized and tagged guest golf bags based on tee-time reservations to ensure efficient storage and retrieval.
• Prepared, cleaned, and charged golf carts while maintaining outside-service areas for optimal guest traffic flow.

• Raked bunkers and repaired ball marks to support playable surface quality
• Prepared morning setup and course signage to support daily play readiness
• Maintained optimal course conditions for golfers through regular mowing, edging, and trimming of greens, tees, and fairways.

Level 3 Student