Charlene Trujillo
Northglenn
Summary
Well-qualified Dispatcher/ Customer Service Representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Dispatcher
Brannan Companies
12.2017 - 01.2025
- Managed high-stress situations calmly and effectively.
- Communicated with customers and personnel to schedule delivery of concrete orders and update current orders.
- Tracking with GPS software to monitor fleet location and delivery times.
- Collaborated with fellow dispatchers to maintain a seamless workflow and exceptional customer service.
Customer Service Representative
Republic Services
04.2013 - 12.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Pharmacy Technician Diploma - Pharmacy
Front Range Community College
Westminster, CO01-2012
GED -
Community College of Denver
Denver, CO01-1992
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Problem-solving
- Customer relations
- Dispatch coordination
- Training new hires
- Excellent communication
Timeline
Dispatcher
Brannan Companies
12.2017 - 01.2025
Customer Service Representative
Republic Services
04.2013 - 12.2017
Pharmacy Technician Diploma - Pharmacy
Front Range Community College
GED -
Community College of Denver
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