Charity Lindsey
Colorado Springs
Summary
Accomplished Team Leader Manager at Mountain Mikes Pizza, adept in resolving customer service issues and enhancing team productivity. Skilled in workload management and motivational techniques, I significantly improved service quality and employee morale. My strategic planning and operational excellence align with company visions, fostering customer loyalty and operational efficiency.
Overview
23
23
years of professional experience
Work History
Customer Service Supervisor
USPS
01.2018 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Researched and corrected customer concerns to promote company loyalty.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Cashier
Wal-Mart Supercenter
02.2016 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Team Leader Manager
Mountain Mikes Pizza
01.2010 - 04.2016
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Cashier
Food 4 Less Supermarket
05.2008 - 02.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shift Lead Manager
Taco Bell
05.2002 - 04.2008
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Education
Diploma - General Studies
San Luis High School
Los Banos, CA06.2005
Skills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Employee scheduling
- Operational excellence
Timeline
Customer Service Supervisor
USPS
01.2018 - Current
Cashier
Wal-Mart Supercenter
02.2016 - 12.2017
Team Leader Manager
Mountain Mikes Pizza
01.2010 - 04.2016
Cashier
Food 4 Less Supermarket
05.2008 - 02.2016
Shift Lead Manager
Taco Bell
05.2002 - 04.2008
Diploma - General Studies
San Luis High School
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