Charity Haskins
Custom HPACES
Westminster
10
years of professional experience
Detail-oriented office manager with expertise in employee supervision and customer relations. Known for developing effective office policies and managing payroll processes, contributing to a compliant and efficient workplace.
Work History
Office Manager
2 Years 11 Months- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Maintained associate payroll, benefits and performance information.
- Processed weekly time cards to report employees' earnings for payroll disbursement.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Front End Supervisor
1 Year 8 Months- Directed front-end operations to enhance customer service and optimize workflow management.
- Trained and mentored new staff on company policies and operational procedures.
- Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
Customer Service Representative
2 Years 11 Months- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Restaurant Hostess
2 Years 8 Months- Welcomed guests, ensuring positive first impressions and smooth seating experiences.
- Managed waitlists efficiently to optimize table turnover and guest satisfaction.
- Coordinated with servers and kitchen staff to facilitate timely service during peak hours.
- Trained new hostesses on customer service standards and restaurant procedures.
Education
High School Diploma
Skills
Office management
Employee supervision
Administrative support
Financial reporting
Office administration
Inventory management
Payroll management
Financial administration
Staff oversight
Budget tracking
Timeline
Office Manager
Custom HPACES
09.2023 - CurrentRead More
Front End Supervisor
Lowes Home Improvment
08.2022 - 04.2024Read More
Customer Service Representative
Home Depot
09.2019 - 08.2022Read More
Restaurant Hostess
Buffalo Wild Wings
01.2017 - 09.2019Read More
Cherokee Trail High School
High School Diploma
Read More