Charity Haskins
Aurora,CO
Summary
Dynamic Office Manager with a proven track record of enhancing operational efficiency and achieving business objectives. Combines advanced organizational, technical, and business acumen to streamline workflows and foster a collaborative environment. Committed to providing exceptional support to office staff and customers while proactively identifying areas for improvement. Recognized for reliability and attention to detail in managing multiple tasks, with extensive experience in office management, accounting, invoicing, vendor negotiations, and contract management.
Overview
5
5
years of professional experience
Work History
Office Manager
Custom HPACES
08.2023 - Current
- Managed daily office operations and ensured efficient workflow.
- Coordinated scheduling for meetings and appointments among staff.
- Managed incoming service requests and prioritized based on urgency and availability.
- Assisted in training new dispatch staff on procedures and systems usage.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Oversaw inventory control and maintained accurate stock levels for parts.
- Coordinated with suppliers to order and receive necessary parts in a timely manner.
- Developed relationships with vendors to enhance procurement strategies for parts supply.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Oversaw procurement processes, maintaining vendor relationships and negotiating contracts effectively.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Front End Manager
Lowes
09.2022 - 08.2023
- Identified areas for improvement in user interface design.
- Developed and implemented strategies to improve customer experience.
- Coordinated with back-end developers to ensure proper functioning of front end applications.
- Resolved technical issues related to the front end development process.
- Managed release schedules and ensured timely delivery of projects.
- Evaluated customer feedbacks and identified areas for improvement in product design.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Front End Supervisor
Home Depot
10.2020 - 08.2022
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Conducted regular performance evaluations of front end personnel.
- Established key performance indicators for front end personnel and monitored progress against them regularly.
- Trained new employees in customer service techniques and store policies.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Analyzed sales data from various sources to identify trends in customer behavior and purchasing patterns.
- Processed returns and exchanges according to company policies.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Cherokee Trail High School
Aurora, CO05.2020
Skills
- Employee development and training
- Employee Supervision
- Performance Improvements
- Financial Reporting
- Conflict Management
- Office Management
- Excellent Customer Service
- Dispatch coordination
- Data analysis
- Organizational skills
- Data entry
- Clear oral/written communication
- Scheduling and calendar management
Timeline
Office Manager
Custom HPACES
08.2023 - Current
Front End Manager
Lowes
09.2022 - 08.2023
Front End Supervisor
Home Depot
10.2020 - 08.2022
High School Diploma -
Cherokee Trail High School
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