Summary
Overview
Work History
Education
Skills
Timeline
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Chantia Tankou

Arlington

Summary

Client Success Manager with 4+ years of experience delivering high-value, strategic support in fast-paced environments. Proven ability to drive satisfaction and retention through proactive engagement, stakeholder management, and cross-functional collaboration. Skilled in onboarding coordination, calendar and process management, and clear communication with both frontline teams and executives. Adept at aligning goals with business priorities and supporting operational initiatives that enhance efficiency and impact.

Overview

5
5
years of professional experience

Work History

Client Success Manager

Gusto
01.2020 - 01.2025
  • Managed a diverse portfolio of small-to-midsize business clients, serving as their trusted advisor and ensuring long-term success with Gusto's HR and payroll solutions.
  • Facilitated seamless onboarding, similar to recruitment coordination, by scheduling and leading client kickoffs, aligning success plans with business priorities.
  • Conducted regular check-ins and strategic reviews to drive product adoption, identify engagement trends, and deliver value-based recommendations.
  • Served as the primary point of contact for client inquiries and escalations, working cross-functionally with product, support, and engineering teams to resolve issues.
  • Achieved a 90%+ client retention rate by delivering consultative service and fostering strong relationships with key stakeholders, including C-level decision-makers.
  • Leveraged CRM tools to track engagement metrics and proactively identify at-risk accounts, mitigating churn through personalized outreach.
  • Trained and supported 10+ new hires, mirroring recruiting support, by coordinating onboarding schedules, sharing enablement resources, and mentoring toward early success.
  • Supported project-based initiatives and cross-team collaboration to improve onboarding workflows and client experience — contributing to process improvement and efficiency gains.

Education

Bachelor of Science - Business Administration

Nyack College
New York, NY
05.2014

Skills

  • Client Onboarding & Engagement
  • Customer Retention Strategy
  • Executive Relationship Management
  • SaaS Customer Lifecycle
  • Business Reviews & Success Planning
  • Salesforce Zendesk G-Suite Slack
  • Recruiting Coordination Support
  • Project Coordination & Cross-Functional Collaboration
  • Time & Calendar Management
  • Verbal & Written Communication
  • Process Improvement Initiatives
  • Microsoft Office (Word, PowerPoint, Excel)

Timeline

Client Success Manager

Gusto
01.2020 - 01.2025

Bachelor of Science - Business Administration

Nyack College

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Chantia Tankou