Summary
Overview
Work History
Skills
Timeline
Generic

Chandra Anderberg

Denver

Summary

High-performing and well driven to work efficiently in a fast paced and demanding environment. Eager to learn and grow professionally. Dedicated to bettering myself and pushing for additional value in the workforce.

Overview

10
10
years of professional experience

Work History

Guest Services Rep (Front Desk) and House Keeping

Extended Stay America
Greenwood Village
06.2023 - Current
  • For Front Desk
  • Processed guest registrations while ensuring efficient and accurate data entry.
  • Managed guest registration and departure paperwork.
  • Maintain a clean lobby.
  • Clean and fold any laundry needs.
  • Ensured timely restocking of towels, blankets, and personal hygiene items upon guest requests.
  • Count and record cash amount in till and safe.
  • Fill out all daily paperwork for starting and ending shifts (Guest balance due, In-house, Reservations).
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Developed relationships with existing customers by providing excellent customer service.
  • Verified accuracy of billing statements before sending them out to customers.
  • Identified potential sales opportunities through conversations with customers.
  • For Housekeeping.
  • Vacuum, mop, and sweep floors, carpets, and rugs.
  • Inspected mattresses for any signs of damage.
  • Replenish toiletries and linen.
  • Empties trash receptacles and clean them.
  • Clean and sanitize the hotel, guest rooms, and any other common areas as needed.
  • Help wash and organize laundry during downtime.

Fulfillment Expert

Target
Denver
10.2020 - 05.2023
  • Fulfilled orders accurately to surpass customer expectations for online shopping experiences.
  • Followed picking and packing specifications for each type of product.
  • Constructed pallets accurately to reduce product damage during transit.
  • Ensured correct packaging and labeling were applied for each shipment.
  • Located merchandise, packaged items and handled associated documentation to fulfill orders.
  • Navigated the storage system to locate items for order fulfillment.
  • Processed high volume of orders daily and consistently met production targets.
  • Resolved customer inquiries, complaints and issues providing insightful solutions.
  • De-escalated customer complaints using specialized communication techniques.
  • Trained staff members on proper packing techniques to minimize damage during shipping.
  • Trained new associates on store programs and policies.

Supervisor

ARC Thrift Stores
Arvada
04.2019 - 10.2020
  • Executed daily opening, closing procedures ensuring seamless operations.
  • Defined clear expectations for teams, departments and individuals.
  • Trained new employees on sales techniques and company policies.
  • Answered customer phone calls to address concerns and questions.
  • Helped customers with refunds and product returns.
  • Completed multiple resets per day to keep merchandise well-organized and presentable.
  • Calculated sales prices and total purchases, and processed cash or credit transactions.
  • Minimized loss by watching for and recognizing security risks and active theft.
  • Built visually appealing sales displays based on merchandising plans.
  • Prepared shift reports, keeping management informed of daily operations.
  • Cultivated safe and welcoming environment for guests and staff by monitoring and enforcing health and sanitation requirements.
  • Accessed financial information and completed weekly sales and labor reports to inform management.
  • Managed cash drawer drops and prepared daily bank deposits to secure finances.
  • Trained and mentored employees to boost individual and team performance.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Noodle Ambassador

Noodles and Co
Denver
08.2018 - 04.2019
  • Processed cash register transactions on POS and provided correct change.
  • Kept up a high pace to minimize customer wait times at checkout.
  • Maintained a clear checkout area for a tidy presentation.
  • Practiced safe food-handling practices, and observed all sanitation protocols.
  • Replenished ingredients to maintain stock levels for food preparation demands
  • Helped customers navigate menus and payment systems with a calm and patient approach.
  • Modified orders and added notes to include customer requests and restrictions.
  • Completed opening and closing checklists each day to keep the team on track and the business ready for customers.
  • I scrubbed and sanitized the bathroom and adjacent wall surfaces to reduce the spread of harmful bacteria.
  • Swept, mopped, and vacuumed common areas, and wiped down surfaces.
  • Reported damages were observed while cleaning.
  • Reported on supply inventory status and equipment maintenance needs.

Shift Leader

Ragstock
08.2016 - 11.2017
  • Managed operations during shift, with total awareness of activities of employees and customers
  • Mentored team members in company products, policies and service standards
  • Guided staff in absence of direct supervisors
  • Performed or delegated opening and closing tasks in alignment with checklists
  • Reviewed and adjusted daily deployment sheet to support team efficiency while maintaining labor costs
  • Drafted daily sales reports and accurately reconciled cash drawers
  • Maintained adequate cash and change on hand for cashiers
  • Opened up and operated cash register to relieve long lines at peak shopping times
  • Assisted cashiers in balancing cash tills at close of shift
  • Scheduled breaks for cashiers during shifts and timed returns to maintain coverage
  • Performed assigned fitting room and recovery duties to maintain pleasant guest environment
  • Observed loss-prevention policies and merchandise protection standards
  • Set up displays of merchandise for seasonal promotions and clearance pushes
  • Performed daily sales floor recovery, returning unwanted items to correct departments
  • Followed store merchandising plans and completed sales floor resets to move product and create new displays.

Sandwich Artist

Subway
Minneapolis
07.2015 - 08.2016
  • Utilized POS systems accurately to ring up customer orders.
  • Worked independently and collaboratively to create sandwiches during peak periods.
  • Followed company guidelines and safe food handling procedures to prepare menu items using recipes.
  • Cleaned and disinfected food preparation areas, workstations, and equipment.
  • I scrubbed and sanitized the bathroom and adjacent wall surfaces to reduce the spread of harmful bacteria.
  • Notified supervisors of malfunctioning equipment, ordered new materials, and scheduled maintenance.
  • Clean the kitchen, walk-in refrigerators, and freezers to promote food safety and sanitation.
  • Prepped and cut vegetables and meat for use in entrées.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Completed opening, closing and shift change tasks by following company guidelines.

Skills

  • Leadership Experience
  • Creative
  • Adaptable: Quick learning, open-minded, and cooperative
  • Compassionate: Considerate, and thoughtful
  • Workflow management
  • Conflict resolution
  • Strong work ethic

Timeline

Guest Services Rep (Front Desk) and House Keeping

Extended Stay America
06.2023 - Current

Fulfillment Expert

Target
10.2020 - 05.2023

Supervisor

ARC Thrift Stores
04.2019 - 10.2020

Noodle Ambassador

Noodles and Co
08.2018 - 04.2019

Shift Leader

Ragstock
08.2016 - 11.2017

Sandwich Artist

Subway
07.2015 - 08.2016

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Chandra Anderberg