CHANDLER THRAP
Winter Park,CO
Summary
Organized and dependable, I am successful at managing multiple priorities while always keeping a positive attitude. I am experienced with guest interactions and issue resolution. Utilizing effective communication to enhance guest satisfaction and loyalty. Keeping a track record of maintaining a welcoming and efficient service environment.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Winter Park Resort
10.2024 - 04.2025
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Server
Big Whiskeys
11.2023 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Patient Care Specialist
In Home Solutions
02.2022 - 07.2023
- Supported needs of3+ clients under in home long-term care
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
- Documented patient information and care activities in electronic health record
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals
Sales Associate
Tillys Retail Company, Del Mar Highlands Town Center
06.2021 - 02.2022
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Trained new employees on customer service, money handling and organizing strategies
- Built relationships with customers and community to promote long term business growth
Hostess/Server
Texas Roadhouse
06.2020 - 05.2021
- Seated customers in timely manner by managing reservations
- Supervised dining table set-up to prepare for diversity of event types
- Processed orders and sent to kitchen employees for preparation
Education
High School Diploma -
Ozark High School
Ozark, MO05.2022
Skills
- Medication Administration
- Cash Register Operations
- Organization and Time Management
- Punctual and Hardworking
- Customer service
- Guest accommodations
- Flexible schedule
- Complaint handling
- Basic accounting
- Property security
- Reservation management
Timeline
Guest Service Representative
Winter Park Resort
10.2024 - 04.2025
Server
Big Whiskeys
11.2023 - 10.2024
Patient Care Specialist
In Home Solutions
02.2022 - 07.2023
Sales Associate
Tillys Retail Company, Del Mar Highlands Town Center
06.2021 - 02.2022
Hostess/Server
Texas Roadhouse
06.2020 - 05.2021
High School Diploma -
Ozark High School
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