Chance Pearson
Westminster
Summary
Dynamic Floor Manager with a focus on customer service, staff training, and operational efficiency. Proven ability to analyze customer feedback and implement strategies that enhance satisfaction and drive performance.
Overview
21
21
years of professional experience
Work History
Floor Manager
Grizzly Rose
Denver
01.2024 - 12.2025
- Supervised daily operations to ensure smooth workflow in retail environment.
- Trained staff on customer service standards and product knowledge.
- Collaborated with team to resolve customer issues and enhance satisfaction.
- Conducted regular inspections to maintain store cleanliness and safety standards.
- Participated in team meetings to discuss sales strategies and promotions.
- Supported management with implementing new policies and procedures effectively.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Maintained a safe, clean and organized floor environment.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Provided training and guidance to new employees regarding store policies and procedures.
- Assigned tasks to team members in accordance with their skillset.
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Ensured that all staff members adhered to safety guidelines and regulations.
- Coached team members on customer service techniques and provided feedback on performance.
- Participated in meetings with upper management to discuss progress reports or operational updates.
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Assessed team member performance and developed improvement plans for weak points.
- Identified process improvements that could help improve efficiency across the entire organization.
- Developed and implemented strategies to improve operational efficiency and customer satisfaction.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Lawn Care Specialist
Gardner turf and tree
Arvada
03.2010 - 01.2024
- Implemented fertilization programs to enhance lawn health and growth.
- Operated lawn care equipment to maintain residential and commercial landscapes.
- Assessed soil conditions to recommend appropriate treatments and amendments.
- Educated clients on proper lawn maintenance practices and seasonal care tips.
- Monitored pest activity and applied control measures as needed for prevention.
- Maintained accurate records of services performed for customer reference and follow-up.
- Conducted regular inspections of lawns to identify issues and propose solutions.
- Increased company business by maintaining strong relationships with customers and expertly solving service issues.
- Maintained equipment and vehicle in good working order to prevent breakdowns and service delays.
- Operated company vehicles and equipment safely and according to good practices.
- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
- Fertilized, cultivated, and weeded soil to deliver steady supply of nutrients to plants.
- Treated lawns with chemical applications to improve appearance and health.
Softball coach
Colorado Majestix, Thornton High School, Colorado
Westminster
03.2008 - 10.2023
- Developed training programs for athletes to enhance skills and teamwork.
- Organized practice schedules and game strategies for optimal player performance.
- Mentored players on sportsmanship, discipline, and commitment to the team.
- Coordinated fundraising events to support team travel and equipment needs.
- Communicated effectively with parents regarding player progress and team updates.
- Facilitated team meetings to discuss goals, expectations, and challenges faced.
- Collaborated with school administration to ensure compliance with athletic policies.
- Established clear objectives for each practice session and game situation.
- Communicated with parents about team rules, regulations, expectations.
Coach Team USA
Americas Team
Kansas City
01.2015 - 08.2015
- Developed training programs for athletes to enhance skills and performance.
- Facilitated practice sessions focusing on strategy and teamwork concepts.
- Provided feedback on athlete performance during training and competitions.
- Encouraged players with positive reinforcement during game play or practice sessions.
Service express agent
Westin Westminster hotel
Westminster
03.2005 - 03.2010
- Provided exceptional guest service and addressed inquiries promptly.
- Assisted guests with requests, ensuring a comfortable stay experience.
- Maintained cleanliness and organization in the service areas.
- Collaborated with team members to resolve guest issues effectively.
- Upheld hotel standards by following safety and operational procedures.
- Provided customer service support to ensure satisfaction.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted customers and provided assistance with inquiries.
- Adhered to company policies and procedures while providing excellent customer service.
- Participated in team meetings and brainstorming sessions regularly.
- Maintained accurate records of customer interactions, transactions and feedback.
- Attended training sessions as required for professional development.
- Utilized problem-solving skills to address customer complaints efficiently.
- Conducted follow-up calls with customers to confirm satisfaction levels.
- Identified and resolved any discrepancies in account balances.
- Parked vehicles efficiently in designated areas to maximize space.
- Provided exceptional customer service by anticipating customer needs and exceeding expectations.
- Responded promptly to customer inquiries regarding directions, events, restaurants.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
- Assisted customers with their luggage to and from their vehicles.
- Removed snow from common areas to create safe operating environment.
- Assigned numbered tags to customers and vehicles.
- Delivered food and beverages to guest rooms promptly and courteously.
Education
High School Diploma -
Centaurus High School
Westminster, CO06-1991
Communications
Metro State
Denver, COSkills
- Staff training
- Customer service
- Sales strategy
- Operational efficiency
- Process improvement
- Team collaboration
- Conflict resolution
- Effective communication
- Problem solving
- Decision making
- Policy enforcement
- Employee relations
Accomplishments
Head Coach of Team USA softball team in 2015
References
References available upon request.
Timeline
Floor Manager
Grizzly Rose
01.2024 - 12.2025
Coach Team USA
Americas Team
01.2015 - 08.2015
Lawn Care Specialist
Gardner turf and tree
03.2010 - 01.2024
Softball coach
Colorado Majestix, Thornton High School, Colorado
03.2008 - 10.2023
Service express agent
Westin Westminster hotel
03.2005 - 03.2010
High School Diploma -
Centaurus High School
Communications
Metro State