Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHANCE ALBORG

Commerce City,CO

Summary

Dynamic professional with a proven track record in customer relationship management and operational efficiency, honed at Advance Auto Parts. Excelled in building customer relationships, enhancing stock control, and streamlining processes to boost productivity. Skilled in conflict mediation and time management, significantly improving customer satisfaction and workplace harmony.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Commercial Parts Manager

Advance Auto Parts
08.2020 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • 50 Outbound sales calls weekly
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Supervised and trained staff on product knowledge and customer service.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Developed and implemented new procedures for improving inventory control and reducing time required for locating parts by modifying locations to improve delivery time.

Server

54th Street Grill & Bar
09.2018 - 08.2020
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Shop Porter

Pharaoh Imports & Domestics
06.2018 - 08.2018
  • Performed cleaning and maintenance duties as directed/required.
  • Communicated with coworkers and managers about completed duties.
  • Completed sweeping, mopping, and window-cleaning.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.

Education

High School Diploma -

Byron P. Steele High School
Cibolo, TX
07-2020

Skills

  • Customer relationship management
  • Operational efficiency
  • Staff training and development
  • Stock control
  • Time management
  • Problem-solving
  • Professional telephone demeanor
  • Conflict mediation

Certification

  • CompTIA ITF+

Timeline

Commercial Parts Manager

Advance Auto Parts
08.2020 - Current

Server

54th Street Grill & Bar
09.2018 - 08.2020

Shop Porter

Pharaoh Imports & Domestics
06.2018 - 08.2018

High School Diploma -

Byron P. Steele High School

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CHANCE ALBORG