Chad Siddall
Louisville
Summary
Results-driven professional with over 10 years of experience in the restaurant industry. Known for exceptional customer relationship management and attention to detail in table management. Committed to fostering a welcoming environment and ensuring guest satisfaction.
Overview
29
29
years of professional experience
Work History
Server
Prison City Pub and Brewery
Auburn
09.2016 - 06.2025
- Provided excellent customer service in a fast-paced pub environment.
- Took food and drink orders accurately from patrons.
- Delivered food and beverages promptly to tables.
- Maintained cleanliness and organization of dining area.
- Handled cash and processed payments efficiently at the register.
- Resolved customer complaints swiftly to enhance satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Dining Room Captain
The Krebs 1899
Skaneateles
07.2014 - 09.2016
- Supervised dining room staff to maintain high service standards.
- Coordinated table settings and ensured cleanliness before guest arrivals.
- Trained new staff on service protocols and restaurant policies.
- Monitored guest satisfaction and addressed concerns promptly.
- Collaborated with kitchen staff to optimize food service timing.
- Implemented daily briefings to align team on specials and guest needs.
- Ensured compliance with health and safety regulations in dining areas.
- Provided excellent customer service to ensure repeat business.
- Trained new employees on proper food handling techniques, health regulations, menu items.
- Conducted pre-shift meetings with wait staff to review daily specials or changes in the menu offerings.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server
Lemongrass & Elephant Bistro
Syracuse
11.2013 - 06.2014
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Discuss the evenings specials with guests
- Took orders from customers accurately and in a timely manner.
- Guided guests through extensive wine list
- Handled money transactions accurately while following company procedures for handling cash payments.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Front Server
Collichio & Sons
New York
03.2012 - 10.2012
- Monitored guest satisfaction and addressed concerns promptly.
- Collaborated with kitchen staff to optimize food service timing.
- Ensured compliance with health and safety regulations in dining areas.
- Provided excellent customer service to ensure repeat business.
- Answered questions regarding menu items or restaurant policies in a professional manner.
- Verified accuracy of bills before presenting them to customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Front Server
Rosalie's Cucina
Skaneateles
01.1996 - 03.2011
- Provided exceptional customer service to enhance dining experience.
- Coordinated with kitchen staff to ensure timely food delivery.
- Assisted guests with menu selections and dietary restrictions effectively.
- Trained new staff on service standards and procedures efficiently.
- Monitored diners' satisfaction throughout their meal time experience.
- Communicated effectively with kitchen staff about orders placed by customers.
- Provided information on menu items, specials, and wine selections as requested by customers.
- Contributed ideas for improving customer service practices within the restaurant.
- Performed opening, closing duties including setting up, breaking down tables, cleaning areas, stocking supplies.
Education
High School Diploma -
Auburn High School
Auburn, NY06-1989
Skills
- Menu knowledge
- Order accuracy
- Food safety compliance
- Table management
- Customer relationship management
- Attention to detail
- High volume dining
- Point-of-sale system
- Strong work ethic
- Wine pairing
- Exceptional customer service
- POS operation
Affiliations
- When not working I enjoy cooking, gardening, photography and time with family
References
References available upon request.
Timeline
Server
Prison City Pub and Brewery
09.2016 - 06.2025
Dining Room Captain
The Krebs 1899
07.2014 - 09.2016
Server
Lemongrass & Elephant Bistro
11.2013 - 06.2014
Front Server
Collichio & Sons
03.2012 - 10.2012
Front Server
Rosalie's Cucina
01.1996 - 03.2011
High School Diploma -
Auburn High School
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