Chad Mortensen
Alamosa,CO
Summary
Proven Operations Manager and Fuel & Lubes Sales expert from World Fuel Services Inc., adept in fuel dispensing and fostering teamwork. Excelled in optimizing inventory, enhancing customer satisfaction, and driving sales growth through outstanding service. Skilled in problem-solving and collaboration, consistently achieving goals and boosting performance outcomes.
Positive and reliable, with customer-focused approach and excellent communication skills. Understanding of fuel sales operations and adept at handling transactions and inventory management. Committed to enhancing customer satisfaction and ensuring smooth sales processes.
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in providing excellent customer service. Skilled at relationship/trust building.
Overview
28
28
years of professional experience
Work History
Fuel & Lubes Sales
World Fuel Services Inc.
06.2003 - Current
- Assisted in training new staff members, sharing best practices and industry insights for success in the role.
- Managed fuel deliveries efficiently by coordinating schedules with suppliers while minimizing downtime during fuel shortages.
- Optimized fuel inventory management by monitoring levels, placing orders, and maintaining accurate records.
- Increased fuel sales by providing excellent customer service and product knowledge.
- Provided expert advice on fuel types and additives, guiding customers toward informed purchasing decisions.
- Handled customer inquiries professionally, resolving issues promptly to maintain high levels of satisfaction.
- Boosted repeat business by establishing rapport with clients and addressing their specific needs.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Manage approximately 30 calls, emails per day from current/prospective customers.
Operations Manager
Silver Fox Jewelry
03.1997 - 05.2003
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
No Degree - Business Administration And Management
Adams State University
Alamosa, COSkills
- Fuel dispensing proficiency
- Teamwork and collaboration
- Customer service
- Problem-solving
- Customer service and assistance
- Friendly and outgoing
Accomplishments
- Supervised team of 10 staff members.
- Collaborated with team of 10 coworkers in the development of fuel delivery business.
Timeline
Fuel & Lubes Sales
World Fuel Services Inc.
06.2003 - Current
Operations Manager
Silver Fox Jewelry
03.1997 - 05.2003
No Degree - Business Administration And Management
Adams State University
Similar Profiles
Eve HongEve Hong
Accountant at World Fuel Services Singapore Pte LtdAccountant at World Fuel Services Singapore Pte Ltd
Juan ElvirJuan Elvir
Fuel Transport Driver at World Fuel ServicesFuel Transport Driver at World Fuel Services
Aya TamuraAya Tamura
Sales Executive at World Fuel Services (Japan)Sales Executive at World Fuel Services (Japan)