Cesar Leonardo Peña Viracacha

Auxiliar De Sistemas

Diverxa S.A.S

06.2022 - Current

Installed, configured, tested and maintained operating systems, application software, and system management tools.
Implemented backup strategies to safeguard critical data from loss or corruption, ensuring business continuity in case of emergencies.
Increased end-user satisfaction with timely resolutions to technical issues through effective troubleshooting methodologies.
Performed regular software updates and patch management tasks on servers and workstations to maintain a secure IT environment.
Assisted with various projects, including server upgrades and hardware installations, ensuring minimal disruption to users during the transition phase.
Supported the IT department during major technology upgrades and rollouts, minimizing disruptions to daily operations.
Provided level 1 and level 2 support for end-users through telephone, email, and remote desktop tools, delivering a prompt resolution of issues.
Maintained accurate inventory records for all IT assets, allowing efficient allocation of resources as per organizational requirements.
Configured hardware and granted system permissions to new employees.
Diagnosed and troubleshot hardware, software and network issues.
Installed and configured operating systems and applications.
Responded to customer inquiries and provided technical assistance over phone and in person.
Created user accounts and assigned permissions.
Patched software and installed new versions to eliminate security problems and protect data.
Developed and implemented preventive maintenance procedures.

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