Cesar Augusto Mendieta Suarez
Bilingual Customer Service Agent
Summary
Adept at fostering customer relationships and enhancing satisfaction, I leveraged my problem-solving and computer skills at Amazon Operations Services Colombia SAS to significantly improve service quality. My expertise in customer support and adaptability led to surpassing sales quotas at Connect2BPO, demonstrating a commitment to excellence and team collaboration.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Associate
Amazon Operations Services Colombia SAS
04.2023 - 02.2025
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Associate Account Management
SGS Colombia Holdings SAS
01.2023 - 04.2023
- Effectively led seasoned team of partner managers and account coordinators.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Organized joint sales calls with current customers and outside vendors.
- Presented professional image consistent with company's brand values.
Virtual Customer Service Associate
Amazon Operations Services Colombia SAS
05.2021 - 10.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Navigated multiple systems simultaneously while assisting customers, increasing efficiency and reducing handle time.
- Promoted a positive brand image by consistently delivering top-notch service experiences for all customers.
- Collaborated with team members to continuously improve overall customer service quality.
- Supported fellow team members in resolving complex issues by sharing expertise and advice when needed.
- Managed high call volumes while maintaining a professional and friendly demeanor towards customers.
- Assisted customers with product selection, maximizing sales and meeting revenue targets.
- Participated actively in ongoing training sessions and workshops aimed at enhancing personal skills and staying current with industry developments.
Senior Account Executive
Connect2BPO
09.2020 - 05.2021
- Secured new accounts to increase company revenue and drive market share.
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
- Cold called prospects to explain partnership benefits, representing company values.
- Implemented sales strategies that consistently exceeded quarterly revenue targets.
Education
High School Diploma -
Robert E Lamberton High School
Philadelphia, Pennsylvania 05.2001 -
Skills
Customer support
Customer service
Team collaboration
Problem resolution
Complex Problem-solving
Refunds processing
Computer skills
Adaptability and flexibility
Excellent communication
Calm under pressure
Understanding customer needs
Attention to detail
Active listening
Calm and professional under pressure
Outdoors Activities, Boating, Sailing, Fishing
Lifelong experience with Outdoor activities listed, I am enjoy the Sea and always look forward to spending time on the water.
Timeline
Customer Service Associate
Amazon Operations Services Colombia SAS
04.2023 - 02.2025
Associate Account Management
SGS Colombia Holdings SAS
01.2023 - 04.2023
Virtual Customer Service Associate
Amazon Operations Services Colombia SAS
05.2021 - 10.2022
Senior Account Executive
Connect2BPO
09.2020 - 05.2021
High School Diploma -
Robert E Lamberton High School
05.2001 -