Cesar Augusto Delgado Lombana

Functions:

Responsible for providing excellent customer service
to the different sellers of the Payjoy stores in Peru,
through chat or call to timely manage each request received.

• Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
• Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.

Functions:

• Assignment, cancellation and relocation of medical appointments for users of the complementary plan in all specialties
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
• Generating a unique and positive experience in each call answered.

Functions:

• Patient care and scheduling, relocation and cancellation of medical appointments in the specialties of psychology and psychiatry. Provide a timely response to each patient's request.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Increased efficiency and team productivity by promoting operational best practices.

Functions:

• Advisor in charge of providing information on the early childhood and childhood vaccination line. Managed the assignment of pediatric and nursing appointments for the first time and Control, guaranteeing the control and monitoring of patients' vaccines.
• Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
• Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.