Microsoft Excel
Cesar Augusto Acosta Angarita
Customer Service Representative Agent
Calle 48F Sur # 42 D 47 Envigado Antioquia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
5
5
Languages
Work History
Customer Service Representative
Frontier Airlines (Iqor Colombia)
Medellin-Ant
02.2023 - Current
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Respond to customer requests for products, services, and company information.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Update account information to maintain customer records.
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Analyze customer service trends to discover areas of opportunity and provide feedback to management.
- Clarify customer issues and determine root cause of problems to resolve product or service complaints.
- Handle customer inquiries and suggestions courteously and professionally.
- Respond to customer requests, offering excellent support and tailoring recommendations to address needs.
Retail Sales Consultant
Samsung Electronics Colombia
Medellin-Ant
06.2013 - 01.2016
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Located merchandise across various stores to address customer needs.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Increased sales and customer satisfaction through personalized servicing.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Determined solutions for clients promptly and professionally.
Retail Salesman
Sony Colombia
Medellin-Ant
02.2010 - 06.2013
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Developed strong rapport with customers and created positive impression of business.
Education
Ph.D. - Marketing Management And Research
Politecnico International
Medellin, Col 02.2023 - Current
Associate of Arts - Philosophy And Religious Studies
Rogationist Seminary College of Philosophy
Manila, PH 11.2019 - 06.2021
English Studies - English Language.
Redemptoris Mater Seminary of Vancouver
Vancouver, BC 10.2017 - 08.2019
Skills
Complaint resolution
Report preparation
Sales expertise
Retail store support
Administrative support
Creative problem solving
Order fulfillment
Multi-line phone talent
Training development aptitude
Staff education and training
Software
Microsoft power point
Microsoft word
Interests
I have a passion for Photography and am a freelance musician.
Timeline
Customer Service Representative
Frontier Airlines (Iqor Colombia)
02.2023 - Current
Ph.D. - Marketing Management And Research
Politecnico International
02.2023 - Current
Associate of Arts - Philosophy And Religious Studies
Rogationist Seminary College of Philosophy
11.2019 - 06.2021
English Studies - English Language.
Redemptoris Mater Seminary of Vancouver
10.2017 - 08.2019
Retail Sales Consultant
Samsung Electronics Colombia
06.2013 - 01.2016
Retail Salesman
Sony Colombia
02.2010 - 06.2013