Cendall Brown
Colorado Springs
Summary
Dedicated Hospitality Professional with over four years of experience in high-volume, customer-focused settings. Delivers exceptional dining experiences through attentive service and effective communication. Excels in order management, cash handling, and maintaining cleanliness during peak hours. Strengthens team dynamics and fosters positive guest relationships to ensure repeat patronage.
Overview
7
7
years of professional experience
Work History
Licensed Medical Aesthetician
Alluring Aesthetics and Wellness
Colorado Springs
01.2026 - Current
- Performed various facial treatments, including microdermabrasion and chemical peels, enhancing skin health.
- Educated clients on skincare routines, recommending home care products for optimal results.
- Maintained strict sanitation protocols to ensure a safe environment for staff and clients.
- Developed personalized plans addressing acne, improving complexion over time.
- Assisted management in inventory control by monitoring stock levels and placing orders.
- Streamlined appointment scheduling with software systems, reducing cancellations and waitlists.
- Established long-lasting client relationships through personalized care and exceptional service.
- Collaborated with team members to create an inviting atmosphere for positive client experiences.
Barista Shift Lead
Dutch Bros
Colorado Springs
06.2021 - Current
- Speed, quality, and service
- Strong and positive relationships with regulars, one-time customers, and peers
- Demonstrated quick thinking and problem-solving skills during busy shifts.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and americanos.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Memorized ingredients and recipes for a wide variety of specialty drinks.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Licensed Medical Aesthetician
Flying Horse Medical Center
Monument
01.2023 - 08.2025
Lead Hostess, Server
White Chocolate Grill
Lone Tree
11.2022 - 07.2023
- Coordinated reservation systems and optimized seating arrangements to enhance guest flow.
- Trained new host staff on protocols and customer service standards.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Handled guest inquiries and resolved concerns promptly and professionally.
- Cultivated relationships with regular customers to drive repeat business.
- Fulfilled special requests to personalize guest experiences and increase satisfaction.
- Managed dining area cleanliness and organization throughout service shifts.
- Took accurate orders and communicated special requests to kitchen team.
- Operated POS terminals to input orders, split bills, and calculate totals.
Shift Lead Car Wash Associate, Marketing Executive
Freedom Express Car Wash
Monument
09.2021 - 06.2022
- Organized memberships, damage reports, car wash sales, and insurance policies
- Identified operational improvement opportunities and communicated actionable insights to management.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Handled cash register transactions accurately while providing excellent customer service.
- Assisted in the training of new employees
- Resolved customer complaints and escalated significant issues to senior management for further action.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Developed and implemented marketing strategies that increased brand visibility and engagement.
- Managed social media campaigns across multiple platforms to engage target audiences.
- Collaborated with cross-functional teams to create cohesive marketing materials.
- Established relationships with vendors and partners for promotional opportunities.
- Oversaw content creation for websites, blogs, and newsletters to inform customers.
- Developed marketing strategies and campaigns to increase brand awareness.
Food Runner, Cashier, Hostess, Server
Broken Bones Bbq
Colorado Springs
09.2019 - 06.2021
- Greeted and welcomed customers upon arrival to enhance dining experience.
- Responded promptly to customer inquiries and requests for additional services.
- Replenished water glasses, bread baskets, condiments, and necessities during meal service.
- Communicated special dietary needs or allergies from customers to servers to ensure safe dining experiences.
- Communicated menu changes or specials to chefs to ensure accurate offerings.
- Sanitized work areas regularly during shifts to uphold cleanliness standards.
- Coordinated multiple tasks simultaneously, prioritizing duties to maintain smooth service flow.
- Trained new food runners to enhance team efficiency and elevate service quality.
Education
Aesthetician License - Esthetics
Stacey James Institute of Esthetics
Parker, CO05-2023
High School Diploma -
Lewis Palmer High School
Monument, CO05-2021
Skills
- Facial treatments
- Client education
- Customer relationship management
- Conflict resolution
- Effective communication
- Time management
- Mentoring staff
- Customer service
- Product knowledge
- Team collaboration
- Sales techniques
- Relationship building
- Attention to detail
- Professional demeanor
- Shift management
- Memory retention
- Hospitality expertise
- Client consultation
- Upselling techniques
- Positive guest interactions
Timeline
Licensed Medical Aesthetician
Alluring Aesthetics and Wellness
01.2026 - Current
Licensed Medical Aesthetician
Flying Horse Medical Center
01.2023 - 08.2025
Lead Hostess, Server
White Chocolate Grill
11.2022 - 07.2023
Shift Lead Car Wash Associate, Marketing Executive
Freedom Express Car Wash
09.2021 - 06.2022
Barista Shift Lead
Dutch Bros
06.2021 - Current
Food Runner, Cashier, Hostess, Server
Broken Bones Bbq
09.2019 - 06.2021
Aesthetician License - Esthetics
Stacey James Institute of Esthetics
High School Diploma -
Lewis Palmer High School