Celina Hildebrand
Grand Junction
Summary
Driven student and Lead Customer Care Associate at the Colorado Mesa University Bookstore, excelling in customer satisfaction and team leadership. Fluent in English and Spanish, adept at project management and fostering collaboration, and currently pursuing a double major in Mathematics at Colorado Mesa University. Demonstrates a high work ethic and organizational skills, ensuring operational excellence.
Overview
1
1
year of professional experience
Work History
Lead Customer Care Associate
Colorado Mesa University Bookstore
08.2023 - Current
- Help customers every day with a positive attitude and focus on customer satisfaction
- Assist call-in customers with questions and orders, and navigate multiple computer systems and applications to find information
- Respond to customer needs through competent customer service and prompt problem-solving
- Train and provide backup support for managers by leading our Customer Care Associates
- Monitor cash drawers in multiple checkout stations and maintain adequate cash supply
- Clean, stock, and organize the store, along with its merchandise, when needed
Education
Bachelor of Science - Mathematics/Mathematics, Pre-Teacher Ed
Colorado Mesa University
Grand Junction, CO05.2027
High School Diploma -
Grand Junction High School
Grand Junction, CO05.2023
Skills
- Fluent in English and Spanish
- Successful in a fast-paced retail environment
- Customer Service
- Project Management
- Group Leadership
- High Work Ethic/Drive
- Collaboration
- Organization
- Positive Attitude
Timeline
Lead Customer Care Associate
Colorado Mesa University Bookstore
08.2023 - Current
Bachelor of Science - Mathematics/Mathematics, Pre-Teacher Ed
Colorado Mesa University
High School Diploma -
Grand Junction High School
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