Celia Howard
Montrose
Summary
I am a qualified business management professional with diverse experience in business operations, staff development, and training. Strong solution-focused and analytical skills. Team player with an eye for detail.
Overview
4
4
years of professional experience
Work History
Chief Operating Officer
Roadrunner Cleaning Services
Montrose
09.2024 - Current
- Directed all operational aspects of the business, including scheduling, payroll management, and customer relations to ensure high-quality service delivery.
- Developed and authored the comprehensive Employee Handbook, establishing clear guidelines for conduct, operations, and policy adherence.
- Managed all financial transactions including payroll processing, handling invoices, and performing monthly budget forecasting to optimize resource allocation.
- Drove business growth by actively securing new commercial cleaning contracts and cultivating positive, ongoing customer relationships.
- Oversaw human resource functions, including managing employee scheduling, resolving conflicts, and administering disciplinary actions to maintain a productive work environment.
Assistant Manager
Nooki
Stillwater
08.2021 - 06.2024
- Emphasizing employee engagement and recognition to inspire a team of 17 to collaborate and perform at a higher level.
- Establishing a culture of trust via relationship-building meetings and creating a safe and growth-oriented team environment.
- Hiring, evaluating performance and training staff.
- Establishing a new training program for staff to enhance productivity and efficiency.
- Managing team productivity by assigning responsibilities, observing performance, and providing feedback.
Education
Bachelor of Science - Business Administration - Human Resource Management
Oklahoma State University
Stillwater, OK12.2023
Skills
- Employee Engagement
- Staff Interviewing & Onboarding
- Business Operations
- Stellar Customer Service
- Productive Problem-Solving
- Effective Training Development
- Project Management
- Strong Verbal & Written Communication
Volunteer Experience
Turning Point, Mentoring Students
Timeline
Chief Operating Officer
Roadrunner Cleaning Services
09.2024 - Current
Assistant Manager
Nooki
08.2021 - 06.2024
Bachelor of Science - Business Administration - Human Resource Management
Oklahoma State University