Celeste Rico
Aurora
Summary
Experienced Housing Manager Known for strong problem-solving and time management skills. Committed to fostering relationships with residents and supporting their recovery journey through effective communication and coordination support services.
Overview
2
2
years of professional experience
Work History
Housing Manager
Hazelbrook Sober Living (ACP Program)
2026.04 - Current
- Managed daily operations of housing facilities to ensure a safe environment for residents.
- Trained and supervised staff on best practices for resident engagement and support strategies.
- Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
- Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
- Updated record-keeping systems for improved organization and accessibility of important information.
- Conducted regular property inspections to ensure compliance with safety regulations and housing standards.
- Coordinated move-in/move-out processes efficiently while minimizing vacancy periods.
- Developed positive relationships with residents, fostering trust and open communication throughout their recovery journey.
- Facilitate conflict resolution between tenants, promoting a positive living environment for all residents.
- Passion for recovery and commitment to drug-free lifestyle
- Ability to de-escalate interpersonal conflict and set consistent boundaries
- Kept properties in compliance with local, state, and federal regulations.
- The ability to remain calm and professional in high-stress or crisis situations
- Mandated reporter
Closing Manager
Firehouse Subs
2024.12 - 2026.11
- Supervised closing procedures to ensure compliance with company standards and operational efficiency.
- Trained team members on best practices for maintaining high-quality service during peak hours.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Addressed and resolved client concerns promptly, maintaining high level of client trust and satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cleaning and preparing for opening shift
Product Tester
CTDI - Communications Test Design
2026.05 - 2026.07
- Conducted performance testing on communication devices to ensure quality standards.
- Documented test results and identified issues for resolution by engineering teams.
- Collaborated with team members to improve testing processes and methodologies.
- Assisted in developing test plans based on product specifications and requirements.
- Collaborated with development teams to address concerns and suggest solutions for identified problems.
- Enhanced product quality by thoroughly testing and identifying potential issues before release.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
Education
(APRS) Advance Peer Recovery Specialist -
Milestone Community Wellness
Denver, COHigh School Diploma -
The New America School
Thornton, CO2014
Skills
- Strong communication skills
- New resident intake
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Active listening
- Relationship building
- Self motivation
- Conflict resolution
- Goal setting
Timeline
Product Tester
CTDI - Communications Test Design
2026.05 - 2026.07
Housing Manager
Hazelbrook Sober Living (ACP Program)
2026.04 - Current
Closing Manager
Firehouse Subs
2024.12 - 2026.11
(APRS) Advance Peer Recovery Specialist -
Milestone Community Wellness
High School Diploma -
The New America School