Celeste Rico
Aurora
Summary
Professional leader in operations management, adept at ensuring seamless and efficient closing processes. Strong focus on team collaboration and achieving results, with proven ability to adapt to changing needs. Expertise includes staff supervision, process optimization, and customer satisfaction, ensuring reliable and consistent performance in high-pressure environments. Dependable and proactive, driving successful outcomes through strategic planning and execution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Closing Manager
Firehouse Subs
12.2024 - 07.2025
- Oversaw closing procedures to ensure compliance with operational standards.
- Trained and mentored staff on effective closing techniques and cash handling.
- Implemented process improvements to enhance efficiency and accuracy during closing shifts.
- Managed inventory audits, verifying stock levels and reducing discrepancies.
Road Crew Associate
Center for Employment Opportunities
03.2025 - 06.2025
- Employed to coordinate with the Colorado Department of Transportation completing neighborhood beautification, road maintenance, tree, bush, shrub control and litter abatement. This includes landscaping.
Housekeeper
Self-Employed
11.2022 - 12.2024
- I worked as a professional housekeeper contracting for private residences. I completed all manner of cleaning duties beyond the clients expectations. This includes vacuuming, sweeping, mopping trash disposal and sanitation.
Customer Service Specialist
Kum & Go
04.2022 - 10.2022
- I was responsible for daily store operations including opening and closing duties. I provided excellent customer service and payment transactions. I completed inventory and quality control on a daily basis. I also maintained cleanliness and sanitation of the entire facility.
General Manager
Subway
04.2016 - 12.2020
- Responsible for supervision and management of several store locations. I coordinated schedules, handled inventory and covered shifts for staffing shortages. I maintained a high level of customer service and increased sales annually.
Education
Peer Recovery Couch Certification
Milestone Community Wellness
Denver, CO05-2026
No Degree - Peer Recovery Couch Certification
Milestone Community Wellness
Denver, CO05-2026
Skills
- Material Handler
- PC Proficient
- Active Listener
- Multi-Tasker
- Critical Thinker
- Problem Solver
- Effective Communicator
- Shipping and Receiving
Certification
- Life Skills
- Serve Safe
- Food Handlers
LANGUAGES
English
Leadership certificate
Completed a 12 week class learning leadership skills and techniqes on conflict resolution and much more.
Timeline
Road Crew Associate
Center for Employment Opportunities
03.2025 - 06.2025
Closing Manager
Firehouse Subs
12.2024 - 07.2025
Housekeeper
Self-Employed
11.2022 - 12.2024
Customer Service Specialist
Kum & Go
04.2022 - 10.2022
General Manager
Subway
04.2016 - 12.2020
Peer Recovery Couch Certification
Milestone Community Wellness
No Degree - Peer Recovery Couch Certification
Milestone Community Wellness