CEDRA FOX
Denver
Summary
Results-driven professional in sales leadership, known for high productivity and efficient task completion. Excel in team management, sales strategy development, and performance analysis. Possess strong communication, problem-solving, and decision-making skills that facilitate exceeding sales targets while fostering a collaborative team environment.
Overview
10
10
years of professional experience
Work History
Business SR Outbound Sales Supervisor
Comcast Business Services
Virtual
12.2020 - Current
- Analyzes Advance Voice and Mid Market solution sales data to identify trends and enhance team performance.
- Drives sales metrics by acquiring new customers and exceeding revenue and data goals.
- Supervises SR sales team, ensuring high performance and customer satisfaction.
- Developing employees by identifying strengths and opportunities for growth.
- Monitors daily operations, focusing on customer service and Mid Market product knowledge initiatives.
Business Outbound Sales Supervisor
Comcast Business Services
Virtual
06.2019 - 12.2020
- Cultivated internal and external customer satisfaction through exemplary leadership.
- Drove employee and customer experience enhancements via eNPS and elevation initiatives.
- Managed project development, implementation, and enablement to achieve strategic objectives.
- Focused on sales metrics by acquiring new customers, renewing relationships, and introducing products.
- Coached and motivated a team of 8-9 SMB outbound qualified representatives to exceed quotas.
- Identified employee strengths and opportunities for growth to enhance performance.
Business Inbound Retention Supervisor/Advanced Voice Retention Supervisor
Comcast Business Services
Englewood
09.2017 - 06.2019
- Helped lead new team and Advance Voice product into the Inside Sales Organization.
- Effectively coached, motivated, led a team of 10 SMB Retention and 8 Advanced Voice Retention Account Executives to achieve and surpass monthly quotas.
Customer Loyalty Account Executive
Comcast Business Services
Englewood
04.2015 - 09.2017
- Supports inbound customer service calls from existing customers at risk of disconnecting their business services.
- Problem solves escalated issues with external customers about their business services.
- Created SharePoint website for department, “Loyalty Toolkit” for training and development, processes and guidelines.
- Responsible for dealing with contract issues, account closures, billing, product education, upgrades, and changes.
- Renegotiates contract terms and pricing promotions that right size customer’s changing business needs.
Education
Bachelor of Arts - Communication
Lewis & Clark College
Portland, OR01.2006
Accomplishments
- 3x President's Club Recipient
- 18 Individual Contributor Top Performer Awards
- 11x Best of the West Top Performing Leader
- 3X Leadership Council of Excellence
- Assisted with Foundation of Advance Voice Retention Operations
Timeline
Business SR Outbound Sales Supervisor
Comcast Business Services
12.2020 - Current
Business Outbound Sales Supervisor
Comcast Business Services
06.2019 - 12.2020
Business Inbound Retention Supervisor/Advanced Voice Retention Supervisor
Comcast Business Services
09.2017 - 06.2019
Customer Loyalty Account Executive
Comcast Business Services
04.2015 - 09.2017
Bachelor of Arts - Communication
Lewis & Clark College
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