Cecilia Orozco-Nova
Watkins,CO
Summary
Committed Correctional Officer with passion for criminal justice. Experienced in maximum and medium security locations. Extensively trained defensive tactical techniques, Policies, and procedures. Over 8 years of experience in customer service and 2.6 years as Correctional Professional. I have demonstrated strong analytical, communication, and teamwork skills, with ability to quickly adapt to new environments. I am eager to contribute to team success and further develop professional skills. I bring a positive attitude and a commitment to my continuous knowledge and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Correctional Officer I
Colorado Department of Corrections
08.2023 - Current
- Maintain security and order, ensuring safety for 200+ inmates and staff daily.
- Implement protocols to minimize incidents, achieving a safer environment.
- Conduct thorough inspections, identifying and resolving potential security risks.
- Collaborate with team to enhance facility operations and communication.
- Utilize conflict resolution skills to manage and de-escalate inmate disputes.
- Fostered a safe environment by monitoring inmate behavior, leading to a marked reduction in incidents and enhanced facility security.
- Implemented effective communication strategies, improving incident response times and ensuring swift resolution of conflicts among inmates.
- Conducted regular inspections and assessments, identifying safety hazards and contributing to substantial improvements in overall facility compliance.
- Coordinated with healthcare staff to facilitate timely medical attention for inmates, strengthening the overall health management within the facility.
- Demonstrated strong interpersonal skills to build rapport with inmates, promoting a more positive atmosphere and fostering rehabilitation efforts.
- Streamlined incident reporting procedures, enhancing operational efficiency and ensuring timely responses to critical situations.
Registered Dental Assistant
Morongo Basin Healthcare
11.2021 - 03.2023
- Assisted in dental procedures, improving patient comfort and care quality.
- Prepared and sterilized instruments, ensuring compliance with health standards.
- Managed patient records and scheduling, enhancing clinic efficiency.
- Educated patients on oral hygiene, contributing to better health outcomes.
- Assisted in patient care, enhancing treatment efficiency and contributing to a noticeable increase in patient satisfaction scores.
- Provided compassionate care to patients, ensuring a comfortable experience and fostering trust in the dental practice.
- Implemented new sterilization protocols, resulting in improved safety standards and compliance with health regulations.
- Maintained accurate patient records and assisted with treatment plans, ensuring seamless communication between patients and healthcare providers.
- Streamlined instrument preparation processes, enhancing compliance and reducing turnaround time for dental procedures.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
Team Leader
Jersey Mikes Subs
11.2019 - 03.2020
- Assisted customers efficiently, ensuring satisfaction and repeat visits.
- Delivered exceptional customer service, enhancing guest satisfaction and fostering repeat business through attentive interactions.
- Worked closely with team members to ensure efficient sandwich preparation, contributing to a 20% reduction in order wait times.
- Monitored inventory levels and assisted in stock management, resulting in reduced waste and optimized supply costs.
- Promoted daily specials and new menu items, engaging customers and driving sales through effective communication.
- Fostered teamwork among crew members during busy shifts, ensuring seamless operations and improved overall efficiency in service delivery.
Wellness Ambassador
Rite Aid
08.2019 - 11.2019
- Promote pharmacy and clinical services for Rite Aid in support of script growth initiatives.
- Perform business to business and community outreach activities including immunization outreach, senior citizen center visits, health care provider visits, and fitness center visits.
- Introduce the customer to the Pharmacist and provide support for the pharmacist as they guide the customers in selecting and making purchasing decisions on products related to their wellbeing (vitamins, OTC, specialty foods etc).Organize, promote, and facilitate health events for Rite Aid.Support, embrace and implement new initiatives to support wellness and health trends.
- Utilize specialized knowledge of product categories to provide excellent customer service and promote health and wellness.
- Engage customers and provide a unique shopping experience utilizing in store technology.
Caregiver
Aegis Senior Community, Regency Senior living
02.2019 - 08.2019
- Provided personalized care to enhance patient comfort and safety.
- Improved patient satisfaction by addressing individual needs effectively.
- Utilized strong communication skills to coordinate with family members and healthcare professionals.
- Resolved daily challenges by adapting care plans to changing patient conditions.
- Contributed to a supportive environment, fostering trust and well-being.
- Provided compassionate care to clients, enhancing their quality of life and fostering meaningful relationships.
- Assisted clients with daily activities, leading to improved independence and noticeable gains in their overall well-being.
- Coordinated with healthcare professionals to develop personalized care plans, ensuring comprehensive support and satisfaction.
- Maintained accurate records of client progress and care activities, contributing to effective communication and care continuity.
- Evaluated client needs and adjusted care strategies, resulting in substantial improvements in their health and comfort levels.
- Provided compassionate support to clients, enhancing their quality of life and establishing trusting relationships.
Cashier
76 Gas station
01.2018 - 01.2019
- Processed transactions efficiently, enhancing customer satisfaction and reducing wait times.
- Managed cash register with accuracy, maintaining a balanced till and minimizing discrepancies.
- Collaborated with team to improve store layout, resulting in increased sales.
- Resolved customer inquiries promptly, fostering a positive shopping experience.
- Implemented inventory checks, ensuring product availability and reducing stock shortages.
- Processed transactions efficiently, ensuring accurate cash handling and reducing discrepancies, leading to improved financial accountability.
- Assisted customers with inquiries and product selections, fostering a welcoming environment that enhanced customer satisfaction.
- Monitored inventory levels and executed timely restocking, minimizing stockouts and ensuring product availability for customers.
- Maintained cleanliness and organization of the sales area, contributing to a safe and pleasant shopping experience for all patrons.
- Provided exceptional customer service, assisting with inquiries and product selections to create a welcoming shopping atmosphere.
Caregiver
Vista Gardens, Jasmines Place, Silvergate Retirement Home, Flowers assisted living
08.2016 - 12.2017
- Provided personalized care to enhance patient comfort and safety.
- Improved patient satisfaction by addressing individual needs effectively.
- Utilized strong communication skills to coordinate with family members and healthcare professionals.
- Resolved daily challenges by adapting care plans to changing patient conditions.
- Contributed to a supportive environment, fostering trust and well-being.
- Provided compassionate care to clients, enhancing their quality of life and fostering meaningful relationships.
- Assisted clients with daily activities, leading to improved independence and noticeable gains in their overall well-being.
- Coordinated with healthcare professionals to develop personalized care plans, ensuring comprehensive support and satisfaction.
- Maintained accurate records of client progress and care activities, contributing to effective communication and care continuity.
- Evaluated client needs and adjusted care strategies, resulting in substantial improvements in their health and comfort levels.
- Provided compassionate support to clients, enhancing their quality of life and establishing trusting relationships.
Cashier
Tin Fish Restaurant
02.2016 - 03.2016
- Processed customer transactions efficiently, contributing to a smoother checkout experience and enhancing overall customer satisfaction.
- Worked closely with kitchen staff to ensure timely order fulfillment, reducing wait times and improving service flow.
- Maintained accurate cash drawer balances through diligent record-keeping, ensuring financial integrity during shift changes.
- Fostered a welcoming environment for patrons, promoting repeat business through friendly interactions and attentive service.
- Monitored inventory levels and communicated needs to management, facilitating timely restocking and minimizing shortages.
- Coordinated with kitchen staff to optimize order accuracy, resulting in improved service flow and timely meal delivery.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked with floor team and managers to meet wide range of customer needs.
Clerk Helper
Haggen/Vons Grocery Store
02.2015 - 07.2015
- Greet and ask the customer if they prefer paper or plastic bags.
- Pack purchased items into paper or plastic bags.
- Work in tandem with the cashier to efficiently bag all purchases.
- Arrange items so that the heaviest items are on the bottom of the bag.
- Ensure that the bags are not too heavy to carry for the customer.
- Carry bags in a cart to a customer’s car upon request.
- Help the customer load their bags into their car.
- Check or verify prices of items for customers upon request.
- Monitor bag supplies and replenish supplies when low.
- Return any empty grocery carts or hand baskets to the appropriate area.
- Check parking lots for empty shopping carts and return the carts to the appropriate area inside the store.
- Remove unwanted items from the cashier stand and return them to the appropriate area.
- Your employer may also ask you to carry out additional duties than those listed here.
- Completed daily logs for management review.
Education
High School Diploma -
Oasis High School
Fallbrook, Ca06-2016
No Degree -
Palomar College
San Marcos, California, CANo Degree -
Grand Canyon University
Phoenix, AZSkills
- Teamwork
- Problem solving
- Critical thinking
- Leadership
- Attention to detail
- Communication skills
- Flexibility
- Customer Service (Expert)
- Bilingual
- Inmate Rehabilitation
- Health and Safety
- Time Management
- Conflict Mediation
- Multicultural (Experienced)
Certification
- Certified Dental Assistant
Languages
Spanish (Native)
Timeline
Correctional Officer I
Colorado Department of Corrections
08.2023 - Current
Registered Dental Assistant
Morongo Basin Healthcare
11.2021 - 03.2023
Team Leader
Jersey Mikes Subs
11.2019 - 03.2020
Wellness Ambassador
Rite Aid
08.2019 - 11.2019
Caregiver
Aegis Senior Community, Regency Senior living
02.2019 - 08.2019
Cashier
76 Gas station
01.2018 - 01.2019
Caregiver
Vista Gardens, Jasmines Place, Silvergate Retirement Home, Flowers assisted living
08.2016 - 12.2017
Cashier
Tin Fish Restaurant
02.2016 - 03.2016
Clerk Helper
Haggen/Vons Grocery Store
02.2015 - 07.2015
High School Diploma -
Oasis High School
No Degree -
Palomar College
No Degree -
Grand Canyon University