Cecilia King
Colorado Springs
Summary
Dynamic HR Certified Trainer with a proven track record at The Broadmoor Hotel, specializing in performance assessment and tailored training programs. Expert in public speaking and coaching techniques, I enhance staff capabilities and elevate guest service standards, fostering a culture of excellence and compliance across departments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
HR Certified Trainer
The Broadmoor Hotel
01.2006 - Current
- Developed and delivered training programs to enhance staff performance and guest service standards.
- Assessed training needs through observations and feedback, tailoring sessions for diverse learning styles.
- Facilitated workshops on compliance and safety protocols to ensure adherence across departments.
- Collaborated with management to create onboarding processes that improved new hire integration.
- Leveraged technology to track training progress and generate reports for management review.
- Documented attendance, participation, and progress.
- Facilitated workshops on leadership development for mid-level managers.
Barista
The Broadmoor Hotel
Colorado Springs, CO
01.2006 - Current
- Prepared high-quality espresso beverages while adhering to established recipes and presentation standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
- Provided exceptional customer service, engaging guests to enhance their dining experience and address inquiries.
- Operated coffee brewing equipment efficiently, optimizing workflow during peak hours to meet customer demand.
Banquet Co-Captain
The Broadmoor Hotel
Colorado Springs, CO
01.2006 - Current
- Coordinated banquet service operations, ensuring seamless execution of events.
- Trained and supervised staff in service protocols and customer engagement.
- Managed event setups, maintaining high standards for presentation and organization.
- Collaborated with culinary team to align menu offerings with event themes.
Banquet Server
The Broadmoor Hotel
Colorado Springs, CO
01.2006 - Current
- Set up banquet tables and chairs according to event specifications.
- Provided exceptional customer service during high-volume events.
- Assisted kitchen staff in food preparation and presentation.
- Managed beverage stations, ensuring timely replenishment and cleanliness.
- Elevated guest dining experience, recommending beverage pairings based on menu selections.
- Contributed to memorable wedding receptions, attentively serving bridal parties and guests with personalized care.
- Upheld high standards of hygiene and cleanliness in all service areas, preventing potential health issues.
- Facilitated seamless communication between event planners and catering team, ensuring all needs were met.
- Assisted in post-event breakdown and cleanup, ensuring venues were promptly returned to their original state.
- Streamlined banquet setup processes, reducing preparation time for events.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Responded to guest inquiries and requests promptly and courteously.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Coordinated with team members to ensure smooth service flow during events.
- Adapted quickly to changing event requirements and guest needs.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Skills
- Performance assessment
- Coaching techniques
- Training needs analysis
- Public speaking
- Group dynamics
- Group and individual instruction
- Curriculum planning
- Individualized instruction
- Resource coordination
Certification
University Career
Languages
Spanish
Native or Bilingual
Timeline
HR Certified Trainer
The Broadmoor Hotel
01.2006 - Current
Barista
The Broadmoor Hotel
01.2006 - Current
Banquet Co-Captain
The Broadmoor Hotel
01.2006 - Current
Banquet Server
The Broadmoor Hotel
01.2006 - Current