Cecelia Vigil
Colorado Springs
Summary
Highly experienced Administrative & Operations Professional with 20+ years supporting executives, clinicians, faculty, and multidisciplinary teams. Proven ability to manage complex schedules, financials, compliance, and digital workflows in fast-paced environments. Strong background in remote coordination, healthcare administration, billing, payroll, and process improvement. Adept at prioritizing competing demands while maintaining confidentiality and service excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinical Office Manager
Colorado College
Colorado Springs
01.2016 - 11.2025
- Provided comprehensive administrative and operational support for psychiatrists, psychiatric NPs, and counseling staff
- Managed high-volume scheduling, email correspondence, eFax, and digital records
- Coordinated student services, intake support, and confidential communications
- Administered billing and coding for private pay, insurance, and scholarship accounts
- Oversaw department financials, purchasing, and P-Card reconciliation
- Created, managed, and distributed AdobeSign documents
- Allocated staff licenses and expenses through CONCUR
- Served as liaison for IT, facilities, and new-hire onboarding
- Maintained daily office operations and ensured workflow continuity
- Supported Optum Medical Group staff as needed
Program Assistant I
University of Colorado Colorado Springs
Colorado Springs
03.2015 - 01.2016
- Delivered administrative support to seven academic departments
- Handled phones, shared inboxes, scheduling, and visitor coordination
- Processed bi-weekly and monthly payroll
- Managed purchasing, travel arrangements, and expense allocation
- Maintained records and procedures in compliance with university policies
- Prepared SPO reports and supervised student employees
- Utilized CONCUR and CU Marketplace for financial tracking
Receptionist / Billing Specialist
ABBA Eye Care
Colorado Springs
01.2015 - 03.2015
- Processed new patient intake, records, and data entry
- Coordinated appointment scheduling and patient check-in/out
- Performed medical billing and coding
- Maintained accurate patient files and billing documentation
Academic Records Assistant
Colorado College
Colorado Springs
08.2013 - 01.2015
- Managed enrollment verifications, waitlists, and advisor changes
- Recorded GRE and AP scores
- Provided student support and academic services
Administrative Support (Contract Assignments)
ADD Staffing Agency
Colorado Springs
04.2012 - 08.2013
- Provided full-cycle administrative and clerical support across multiple office environments
- Supported document management, scheduling, and front-office operations
Service Coordinator
Complete Home Health Care
Colorado Springs
06.2010 - 04.2012
- Coordinated schedules for patients and caregiving staff
- Supported HR administration, payroll, onboarding, and compliance
- Handled QA reviews, employee relations, and complaint resolution
- Managed medical billing, coding, drug interaction documentation, and patient follow-ups
- Administered Workers’ Compensation, FMLA, and employment verifications
- Responded to after-hours emergency calls and coordinated follow-up care
Education
Associate of Applied Science - Office Management
Pueblo Community College
Pueblo, COSkills
- Remote Administrative Support
- Virtual Coordination
- Calendar Management
- Schedule Management
- Microsoft Office Suite
- Excel
- Word
- Outlook
- PowerPoint
- Access
- AdobeSign
- EFax
- CONCUR
- CU Marketplace
- Medical Billing
- Coding
- Insurance Processing
- Payroll Processing
- Financial Reconciliation
- Compliance
- QA
- Documentation Management
- HIPAA
- Confidential Records Handling
- Customer Services
- Student Services
- Process Improvement
- Office Operations
Certification
- Medical Transcription
- Medical Billing, Coding & Insurance
- Pharmacy Technician
- Office Management
Remote Work Preference
Open to fully remote / hybrid roles
Professional Development
- Fierce Conversations Program
- Diversity & Inclusion Training
- Good to Great Excel Program
- Training the Trainer
- Human Relations
Timeline
Clinical Office Manager
Colorado College
01.2016 - 11.2025
Program Assistant I
University of Colorado Colorado Springs
03.2015 - 01.2016
Receptionist / Billing Specialist
ABBA Eye Care
01.2015 - 03.2015
Academic Records Assistant
Colorado College
08.2013 - 01.2015
Administrative Support (Contract Assignments)
ADD Staffing Agency
04.2012 - 08.2013
Service Coordinator
Complete Home Health Care
06.2010 - 04.2012
Associate of Applied Science - Office Management
Pueblo Community College