Cayenne Wilcox
Colorado Springs
Summary
Caring, dependable, and community-oriented professional with experience in hospitality management, education, nonprofit leadership, and advocacy. Known for quickly mastering new systems, leading with empathy, and balancing operational needs with people-centered care. Motivated by service, equity, and creating safe, inclusive environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant General Manager
My Place Hotels
08.2024 - Current
- Support day-to-day hotel operations, ensuring smooth front desk, housekeeping, and guest service functions
- Assist with staff scheduling, training, and performance support
- Handle guest concerns with professionalism and empathy to ensure positive resolutions
- Maintain compliance with safety, cleanliness, and brand standards
- Step into leadership roles during high-demand or understaffed shifts
Supervisor
Little Monkey Bizness
08.2022 - 12.2024
- Supervised and trained staff on safety monitoring, check-in procedures, barista operations, and food health standards
- Ensured a safe, welcoming environment for children and families
- Created and implemented summer school programs focused on conservation and wildlife education
- Supported conflict resolution with parents and caregivers while maintaining company policies
Roving District Paraprofessional
Academy School District 20
12.2015 - 07.2022
- Supported students with high behavioral and academic needs across multiple schools
- Observed and documented student behaviors to inform individualized support plans
- Implemented tools, resources, and accommodations to promote independence and emotional regulation
- Collaborated with educators, therapists, and care teams to support student success
Education
Associate’s Degree -
Pikes Peak State College
09.2026
Skills
- Rapidly adapts to new systems, software, and workflows
- Team leadership, training, and scheduling
- Crisis response, de-escalation, and emotional intelligence
- Customer service and conflict resolution
- Program development and implementation
- Public speaking and community education
- Event coordination and logistics
- Safety monitoring and policy compliance
- Beekeeper (since 2016) with hands-on educational experience
Certification
- Colorado School of Clinical Herbalism — Certified Rocky Mountain Field Botanist
- Crisis Prevention Institute (CPI) Training — 56 classroom hours (Exceeds minimum requirement of 8 hours)
- Using Emotional Intelligence to Manage Difficult People — Completed
Timeline
Assistant General Manager
My Place Hotels
08.2024 - Current
Supervisor
Little Monkey Bizness
08.2022 - 12.2024
Roving District Paraprofessional
Academy School District 20
12.2015 - 07.2022
Associate’s Degree -
Pikes Peak State College
Volunteer & Community Leadership
- Chapter Coordinator (Parasol Patrol) 2021 to Present, Coordinate volunteer teams providing community-based safety and de-escalation support, Train volunteers on harm reduction, situational awareness, and public interaction, Serve as a liaison between community members, event organizers, and volunteers, Assist with policy development and on-the-ground response during community events
- Board Member (Lovelett Nonprofit) 2021 to 2023, Helped establish and grow a 501(c)(3) nonprofit serving the transgender community, Participated in strategic planning, governance, and organizational development, Supported support-group facilitation and community outreach initiatives
- Lobbyist (On behalf of various nonprofits and causes) 2024 to Present - Advocate at the state level for community-focused legislation, Attended hearings, community forums, and meetings with elected officials, Represented nonprofit and grassroots perspectives in policy discussions
- Event Organizer (Manitou Springs Pridefest) 2023 to Present - Planning and coordination of large-scale community events, Support logistics, volunteer coordination, and accessibility considerations, Foster inclusive and welcoming environments for attendees
- Honeybee Conservation Speaker (Various Locations) 2016 to Present - Educate classrooms and youth groups about honeybees and pollinator conservation, Provide hands-on learning experiences, including safely introducing live bees, Adapt presentations for different age groups and learning needs