Catrina Montez
Thornton
Summary
Proactive Cashier and Customer Service Representative with extensive experience in managing cash transactions, resolving customer complaints, and training new staff. Skilled in cash handling, payment processing, and maintaining a clean, organized workspace. Offers strong problem-solving abilities and a commitment to optimizing customer satisfaction and operational efficiency.
Overview
24
24
years of professional experience
Work History
Client Care Specialist
Lasting Paws Pet Memorial Services
09.2024 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Finalized sales, processed payments and scheduled deliveries.
- Interacted with team members across departments to research and resolve customer issues.
- Explained available products and services, demonstrated features and used persuasive communication strategies to redirect concerns.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Answered customer questions via telephone and email.
Cashier
Sodexo Healthcare
11.2023 - Current
- Greeted customers entering and exiting cafe, responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
Customer Service Rep II
Insurance Auto Auctions, IAA
06.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Tray Passer
Sodexo
03.2022 - 02.2023
- Collaborated with team members to meet daily production goals and deadlines.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to meeting customer satisfaction goals through careful attention to detail in each tray prepped and delivered.
- Improved production efficiency by optimizing tray prepping processes and techniques.
Customer Service Representative
King Soopers
12.2000 - 06.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Handled a $2,000 drawer
- Took utility payments
- Cashed Checks
- Sent money wires via Western Union
Education
High School Diploma -
Thornton High School
05-2002
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Cash Register Operation
- Organizational abilities
- Basic Math Competence
- Payment Processing
Timeline
Client Care Specialist
Lasting Paws Pet Memorial Services
09.2024 - Current
Cashier
Sodexo Healthcare
11.2023 - Current
Customer Service Rep II
Insurance Auto Auctions, IAA
06.2023 - 10.2023
Tray Passer
Sodexo
03.2022 - 02.2023
Customer Service Representative
King Soopers
12.2000 - 06.2010
High School Diploma -
Thornton High School
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