Catrina Delk
Cortez
Summary
Results-driven professional with extensive experience in customer service and team management. Demonstrated ability to enhance operational efficiency and resolve customer inquiries promptly, leading to improved satisfaction rates.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Harvest Market
Fort Bragg
08.2025 - 10.2025
- Supervised daily operations to ensure compliance with store policies.
- Implemented safety protocols to promote a secure work environment.
- Resolved customer inquiries and complaints promptly, enhancing customer satisfaction.
- Managed inventory and stock replenishment activities for optimal supply levels.
- Performed cash handling duties, including balancing registers and preparing bank deposits.
- Conducted weekly inventory of supplies, equipment, and food items.
- Completed opening and closing procedures to support smooth business operations.
- Addressed issues during shifts proactively, maintaining operational efficiency.
Front End Manager
Lakeport Grocery Outlet
Lakeport
07.2012 - 07.2021
- Oversaw daily operations for front-end staff and customer service functions.
- Managed staffing schedules to ensure optimal coverage during peak hours.
- Trained new employees on checkout procedures and customer interaction protocols.
- Resolved customer complaints effectively to uphold satisfaction levels.
- Collaborated with management on store promotions and layout adjustments.
- Ensured compliance with safety and sanitation standards at checkout areas.
- Conducted regular performance evaluations to identify areas for team improvement.
- Cultivated strong customer relations and established effective service standards.
Education
Associate of Science - Health Administration Services
Colorado Technical University
Colorado Springs, CO04-2026
Skills
- Customer service
- Team building
- Project management
- Conflict resolution
- Inventory management
- Safety compliance
Timeline
Shift Supervisor
Harvest Market
08.2025 - 10.2025
Front End Manager
Lakeport Grocery Outlet
07.2012 - 07.2021
Associate of Science - Health Administration Services
Colorado Technical University
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