Catie Morgan
Buena Vista
Summary
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction Eager to keep learning and contribute in customer-facing roles.
Overview
7
7
years of professional experience
Work History
Waitress
Roosters Crow Café
Buena Vista, CO
04.2019 - Current
- Dedicated employee with over 5 years of experience in a versatile role, adapting to various responsibilities including bussing, waiting tables, hosting, and dishwashing.
- Developed exceptional adaptability and problem-solving skills by quickly learning new tasks and roles to cover staffing shortages.
- Consistently exceeded expectations in a fast-paced, understaffed environment, effectively managing multiple responsibilities and maintaining high-quality service.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by delivering food and beverages promptly, ensuring customer satisfaction.
Front Desk Clerk
Mount Princeton Hot Springs Resort
Nathrop, Co
08.2023 - 06.2024
- Delivered outstanding customer service by warmly greeting guests and
efficiently managing the check-in process. - Enhanced communication and interpersonal skills through handling phone reservations and providing detailed resort information to ensure an exceptional guest experience.
- Improved technical proficiency by mastering a new computer system, while also strengthening organizational skills through meticulous document management.
- Assisted guests with inquiries, providing exceptional customer service
and local information. - Resolved guest complaints promptly, maintaining high levels of
satisfaction and loyalty.
Buser, Host
The Viking
Buena Vista, CO
06.2023 - 05.2024
- Provided a warm and welcoming atmosphere, greeting guests with a smile and promptly assisting them upon arrival.
- Demonstrated a proactive work ethic by consistently taking on tasks beyond the job description to support team members and ensure smooth restaurant operations.
- Offering guidance and support to colleagues, fostering a collaborative and positive work environment.
- Assisted servers by efficiently clearing tables and resetting for new guests.
- Collaborated with team members to ensure timely service during peak hours.
Education
High School Diploma -
Buena Vista High School
Buena Vista, CO05-2025
Skills
- Attention to detail
- Safe food handling
- Cleanliness
- Customer service
- Organized
- Social Skills
- Flexibility
- Strong Work Ethics
- Technology Skills
- Hospitality service expertise
- Team collaboration
Timeline
Front Desk Clerk
Mount Princeton Hot Springs Resort
08.2023 - 06.2024
Buser, Host
The Viking
06.2023 - 05.2024
Waitress
Roosters Crow Café
04.2019 - Current
High School Diploma -
Buena Vista High School