Cathy Murtha
Aurora,CO
Summary
Accomplished Senior Principal Consultant with a proven track record at Creoal/SMXTech, enhancing client satisfaction and streamlining service delivery. Expert in business analysis and organizational development, I've led significant change management initiatives and developed key partnerships. Skilled in both team leadership and data analytics, I've driven projects to success with innovative solutions and strategic insights.
Overview
17
17
years of professional experience
Work History
Senior Principal Consultant
Creoal/SMXTech
08.2019 - Current
- Steered complex projects towards successful completion by applying best practices in project management methodologies.
- Cultivated relationships with clients to foster long-term partnerships.
- Developed customized training programs to enhance team performance and meet client objectives.
- Designed and implemented processes for improved service delivery.
- Facilitated change management initiatives, helping organizations adapt smoothly to new systems and processes.
- Enhanced client satisfaction with tailored solutions and proactive support.
Senior Sales Consultant
Excel4Apps/Insightsoftware
06.2018 - 08.2019
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Organized and attended industry events, strengthening brand presence within the marketplace.
- Enhanced customer satisfaction levels by resolving post-sales issues promptly and professionally while maintaining open lines of communication throughout resolution efforts.
- Built relationships through exceptional client service delivery and maintained productive networks to support business development.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
Financial Systems Manager
Arrow Electronics
05.2008 - 06.2018
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Established strong relationships with internal stakeholders, supporting effective communication and collaboration on financial initiatives.
- Spearheaded the integration of acquired companies'' financial systems into existing infrastructure, maintaining data integrity throughout the process.
- Streamlined month-end closing processes by automating manual tasks and enhancing system functionality.
- Safeguarded sensitive company data through diligent monitoring of access controls and security measures.
- Created comprehensive training materials for end-users of financial systems, promoting user adoption and proficiency.
- Championed change management initiatives within finance departments during periods of organizational transformation.
Education
Bachelor of Science - Marketing Education
Virginia Tech
Blacksburg, VAHigh School Diploma -
Brentsville District Middle/High School
Nokesville, VASkills
- Business analysis
- Organizational development
- Data analytics
- Problem-solving
- Team leadership & development
- MS office
- Best practices implementation
- Requirements gathering
Timeline
Senior Principal Consultant
Creoal/SMXTech
08.2019 - Current
Senior Sales Consultant
Excel4Apps/Insightsoftware
06.2018 - 08.2019
Financial Systems Manager
Arrow Electronics
05.2008 - 06.2018
Bachelor of Science - Marketing Education
Virginia Tech
High School Diploma -
Brentsville District Middle/High School
Similar Profiles
Jensen SullivanJensen Sullivan
Assistant Trainer/ Lead Guide at Sandy Bay Horse ToursAssistant Trainer/ Lead Guide at Sandy Bay Horse Tours
Jill BoothJill Booth
First Grade Classroom Teacher at Cherry Creek School DistritFirst Grade Classroom Teacher at Cherry Creek School Distrit
Brett BurlingameBrett Burlingame
Electrical Installer at Blue Mesa ElectricalElectrical Installer at Blue Mesa Electrical