Summary
Overview
Work History
Education
Skills
Timeline
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Catherine H Austin

Elizabeth,CO

Summary

Accomplished City Letter Carrier at the United States Post Office, recognized for enhancing customer satisfaction through efficient delivery and exceptional service. Demonstrated strong memory recall and safe driving skills, reducing misdeliveries by verifying addresses. Mentored peers, fostering teamwork and productivity. Proficient in package handling and weather preparedness, consistently exceeding performance expectations.

Overview

38
38
years of professional experience

Work History

City Letter Carrier

United States Post Office
10.1994 - 10.2023
  • Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
  • Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
  • Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
  • Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Planned and cased mail in sequence of delivery for designated route.
  • Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
  • Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
  • Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
  • Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
  • Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.

Window Clerk

United States Post Office
05.1985 - 10.1994
  • Exceeded performance expectations regularly, leading to positive feedback from supervisors and peers.
  • Supported new hires in learning job responsibilities through mentorship and guidance on best practices.
  • Handled incoming phone calls professionally, addressing inquiries or directing callers as needed.
  • Assisted customers with postage purchases, maintaining a high level of product knowledge to provide accurate information.
  • Enhanced customer satisfaction by providing efficient and friendly service at the window counter.
  • Provided support to other postal staff when needed, fostering a collaborative team atmosphere.
  • Streamlined mail sorting process for faster delivery times and improved accuracy.
  • Contributed to a reduction in wait times by working cooperatively with fellow clerks during peak periods.

Education

High School Diploma -

Adams City High School
Commerce City, CO
05.1978

Skills

  • Package handling
  • Safe driving
  • Memory recall
  • Weather preparedness
  • Efficient delivery
  • Delivery speed

Timeline

City Letter Carrier

United States Post Office
10.1994 - 10.2023

Window Clerk

United States Post Office
05.1985 - 10.1994

High School Diploma -

Adams City High School

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Catherine H Austin