Forward-thinking team leader skilled at operating departments efficiently to meet goals. Professional with integrity and creativity committed to providing outstanding customer service and assistance. Proactive individual focused on continuous operational improvement. Hardworking with strong organizational skills eager to secure entry-level supervisor position. Ready to help team achieve company goals.
Hi, I’m
Catherine Zik Oppenheimer
Bachelor's Degree In Arts
Bogotá,DC
Summary
Overview
14
years of professional experience
3
Languages
Work History
Teleperformance
Supervisor of Operations
06.2021 - 11.2023
Job overview
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Kept high average of performance evaluations.
- Collaborated with other teams to identify areas for improvement and implement beneficial changes across organization.
- Established clear expectations for team members, fostering positive work environment through open communication and accountability.
- Acted as liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Completed bi-weekly payroll for 120 employees.
- Adapted quickly to changing business needs, ensuring operations team was always prepared for any shifts in demand or industry trends.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed and maintained courteous and effective working relationships.
Amazon
Customer Service Representative
08.2020 - 05.2021
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Universidad De La Sabana
Portuguese Teacher
01.2013 - 12.2018
Job overview
- Streamlined grading process by creating efficient rubrics for written assignments and oral presentations that provided clear expectations to students.
- Developed comprehensive lesson plans to cover all aspects of Portuguese grammar, vocabulary, and cultural understanding.
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
- Organized and detail-oriented with a strong work ethic.
Universidad Nacional De Colombia
Portuguese Teacher
01.2014 - 07.2017
Job overview
- Assessed 60 student per semester progress regularly through quizzes, exams, and oral presentations, adjusting instruction as needed for optimal learning outcomes.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced students's communication skills by utilizing diverse teaching methodologies tailored to individual learning styles.
EAN
Curriculum Portuguese Developer
01.2011 - 11.2011
Job overview
- Translated institution requirements into student language needs.
- Designed, developed, and implemented portuguese content based on analyzed requirements and understanding of educational industry standards.
- Collaborated with cross-functional teams to ensure seamless integration between learning expectations and technological requirements.
- Managed time efficiently in order to complete all tasks within deadlines.
Wizard
Cultural Coordinator
01.2010 - 11.2010
Job overview
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Secured funding for cultural initiatives through grant writing and fundraising efforts.
- Oversaw budget planning for efficient resource allocation in program implementation.
- Collaborated with community members to develop and implement service initiatives.
- Managed a team of teachers and staff members to ensure successful event execution and positive experiences for attendees.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
Education
Project Management InstituteBogotá, Colombia
Project Manager from Project Management
05.2001
University Overview
Universidade Federal Da Bahia - UFBASalvador Bahia Brazil
Bachelor of Arts from Visual And Performing Arts
05.2001
University Overview
Skills
Staff Training
undefinedTimeline
Supervisor of Operations
Teleperformance
06.2021 - 11.2023
Customer Service Representative
Amazon
08.2020 - 05.2021
Portuguese Teacher
Universidad Nacional De Colombia
01.2014 - 07.2017
Portuguese Teacher
Universidad De La Sabana
01.2013 - 12.2018
Curriculum Portuguese Developer
EAN
01.2011 - 11.2011
Cultural Coordinator
Wizard
01.2010 - 11.2010
Project Management Institute
Project Manager from Project Management
05.2001
Universidade Federal Da Bahia - UFBA
Bachelor of Arts from Visual And Performing Arts
05.2001
Similar Profiles
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance
Brandon NaikBrandon Naik
Talent Management Specialist at TeleperformanceTalent Management Specialist at Teleperformance
Ashish VermaAshish Verma
Sr Manager WFM at TeleperformanceSr Manager WFM at Teleperformance
OMAR DOMINGUEZOMAR DOMINGUEZ
Customer Care at TeleperformanceCustomer Care at Teleperformance
Enidh Johana Bravo CifuentesEnidh Johana Bravo Cifuentes
English Teacher at British Council ColombiaEnglish Teacher at British Council Colombia