Catherine Johnson
Veterans Benefits Administration
Highlands Ranch
33
years of professional experience
Eager to leverage my skills as a Veterans Claims Examiner, I bring extensive experience in researching Veteran-specific issues, developing training materials, and delivering presentations. Proficient in creating and implementing training programs, I excel in facilitating employee development in the Compensation business line.
Work History
Veteran Service Representative
9 Years 6 Months- Reviewed and processed Veteran claims, verified military records, updated and uploaded records, and requested medical exams to ensure timely benefit access.
- Maintain exceptional ratings in claim quality and volume.
- Mentored and guided team members, prepared training materials, and assisted in policy interpretations to enhance team knowledge and efficiency.
- Mentor and guide team members, prepare training materials, and assist in policy interpretations.
- Served as subject matter expert on SSA processes., liaise with the Social Security office for medical records.
- Assisted in Veteran Claim Clinics, educating Veterans on benefits to empower informed decisions regarding their entitlements.
- Developed and taught WARTAC curriculum for Wounded Warriors and service members.
- Achieved graduation from the ELITE Leadership Development Program.
- Guided veterans through complex claims processes, ensuring clarity and understanding of benefits available.
Medical Support Assistant
2 Years 5 Months- Scheduled and managed patient appointments, updated demographic information, and facilitated patient transfers to ensure smooth operational flow.
- Delivered customer service and supported training of new employees to enhance team efficiency.
- Created training materials and guidelines for medical procedures.
- Participated in planning and implementing Veterans Choice Program to improve access to care for veterans.
- Coordinated patient scheduling and appointment management for efficient clinic operations.
Scheduler/Customer Service II
10 Months- Managed inbound/outbound calls, processed insurance authorizations, documented clinical exceptions, and resolved issues to enhance customer satisfaction for internal/external customers.
- Managed high volume of medical orders for timely delivery and prioritized tasks efficiently.
- Streamlined patient appointment processes, enhancing overall service delivery efficiency.
Executive Assistant
1 Year 11 Months- Coordinated automobile dealership operations, managed repairs, handled accounts, payments, reconciliations, and legal documentation for vehicle sales, and facilitated communication.
- Facilitated communication between departments, enhancing collaboration and information flow across teams.
- Coordinated executive schedules, ensuring efficient time management and prioritization of key meetings.
Director
12 Years 7 Months- Developed educational activities, tracked student progress, and prepared detailed reports to support curriculum improvements.
- Managed administrative tasks, financial receivables, and collections to ensure operational efficiency.
- Managed administrative tasks, financial receivables, and collections.
- Wrote grant applications and created curricula and handbooks to enhance educational offerings and secure funding.
- Led strategic initiatives to enhance program development and curriculum implementation.
- Oversaw daily operations, ensuring compliance with regulatory standards and safety protocols.
Reservation Agent
1 Year 4 Months- Provided customer service through calls and emails, managed bookings, and maintained databases.
- Processed reservations using computerized systems to ensure accuracy and efficiency.
- Managed customer reservations efficiently using proprietary booking software.
- Communicated effectively with clients to understand travel needs and preferences.
- Coordinated shuttle schedules, optimizing routes for timely service delivery.
Customer Service Representative
2 Years- Reconciled patient accounts and billings, facilitating clear communication with patients, insurance companies, and colleagues to ensure accurate processing.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions using CRM systems to enhance service quality.
- Trained new team members on customer service protocols and best practices for efficiency.
Team Lead
2 Years- Oversaw the enrollment division, assisted in hiring, sorted enrollment applications, managed medical procedure claims, and tracked medical records.
- Led cross-functional teams to enhance operational efficiency and service delivery.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed training programs to mentor team members on best practices and compliance standards.
- Implemented process improvements that reduced turnaround times for client inquiries.
Education
B.S. - Social Work Major
Associate of Science Degree - General Education
Associate of Science Degree - Criminal Justice
Medical Coding and Billing Program - Medical Billing and Coding
NAC Credential - National Childcare Association
Emphasis in Early Child Development - Elementary Education
Skills
Experienced in record management
Client communication skills
Efficient task management abilities
Project coordination
Claims processing
Organizational skills
Team leadership
High emotional intelligence
integrity
and interpersonal communication skills.
Accomplishments
Maintain exceptional quality and production standards recently ranking as number 5 in output at Denver Regional Office
Timeline
Veteran Service Representative
Veterans Benefits Administration
01.2017 - CurrentRead More
Medical Support Assistant
VA Medical Center
08.2014 - 01.2017Read More
Scheduler/Customer Service II
HCA MountainStar - MD Navigate Division
10.2013 - 08.2014Read More
Executive Assistant
Express Shuttle/Rocky Mountain Transportation
10.2011 - 09.2013Read More
Reservation Agent
Express Shuttle
10.2006 - 02.2008Read More
Director
Magic Castle Childcare
09.1998 - 04.2011Read More
Customer Service Representative
Consulmed Inc.
01.1996 - 01.1998Read More
Team Lead
Deseret Mutual Benefits Association
01.1994 - 01.1996Read More
Salt Lake Community College
Emphasis in Early Child Development from Elementary Education
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Salt Lake Community College
NAC Credential from National Childcare Association
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Salt Lake Community College
Medical Coding and Billing Program from Medical Billing and Coding
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Salt Lake Community College
Associate of Science Degree from Criminal Justice
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Salt Lake Community College
Associate of Science Degree from General Education
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Metropolitan State University
B.S. from Social Work Major
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