Catherine Holliday

• Lead development and maintenance of technical documentation supporting construction software solutions, including user guides, installation documentation, software security documentation, onboarding resources, quick-reference materials, and customer-facing content.
• Partner with engineering, product management, cybersecurity, customer success, architecture, and marketing teams to gather requirements and translate complex technical information into user-focused deliverables.
• Direct end-to-end documentation initiatives, managing requirements gathering, stakeholder reviews, approvals, publishing schedules, and cross-functional coordination across multiple concurrent projects.
• Standardize documentation planning, authoring, review, and publishing processes to improve quality, consistency, and efficiency.
• Develop documentation optimized for localization while continuously improving usability through customer and stakeholder feedback.
• Produce product demonstrations, instructional videos, presentations, and marketing content supporting customer adoption and engagement.
• MiTek is a global provider of software, services, engineered products, and automated solutions supporting the building industry.

Key Accomplishments

• Led a cross-functional initiative establishing best practices for AI-assisted technical writing, creating governance standards, validation processes, and human-review frameworks that improved productivity while maintaining documentation quality.
• Partnered with engineering and cybersecurity teams to create a comprehensive software security documentation suite supporting MiTek software products and services.
• Produced customized product demonstration and marketing videos supporting strategic sales opportunities and new customer acquisition.
• Produced a continuous-loop demonstration video showcased at major industry trade shows.
• Led documentation supporting implementation of a new licensing process through workflows, FAQs, customer communications, and training resources.
• Co-hosted a three-day customer training and beta testing event with MiTek's largest customer, gathering feedback that supported successful software adoption and product improvements.

• Directed enterprise technology communications supporting major initiatives across ten colleges.
• Supervised and mentored communications specialists while establishing standards, review processes, and communication best practices.
• Managed communications supporting enterprise software deployments, technology initiatives, service disruptions, and organizational change efforts.
• Produced executive communications, presentations, newsletters, intranet content, training materials, and user documentation.
• Partnered closely with IT leadership and subject matter experts to ensure accuracy and consistency across all communications.

Key Accomplishments

• Managed communications supporting district-wide return-to-office initiatives.
• Mentored teams in planning methodologies and organizational effectiveness practices.
• Designed and launched District IT web resources supporting faculty, staff, and students.

• Developed standardized documentation supporting three SaaS software products.
• Partnered with engineering and business stakeholders to document workflows, processes, and product functionality.
• Maintained customer-facing knowledge bases and internal documentation resources.
• Developed documentation standards and best practices adopted across the organization.

Key Accomplishments

• Produced documentation for two major software product launches.
• Led migration from Doc360 to Zendesk.
• Designed and implemented a standardized documentation process adopted company-wide.

• Managed enterprise policy, procedure, and operational documentation supporting lending operations.
• Coordinated cross-functional reviews, executive approvals, and governance processes.
• Directed documentation projects from planning through publication and maintenance.
• Collaborated with stakeholders across multiple departments to maintain documentation accuracy, audit readiness, and compliance.
• Established documentation standards, templates, and style guides.

Key Accomplishment

• Led migration of the Lending Manual to RoboHelp while implementing structured authoring practices that improved audit readiness, document consistency, and long-term maintainability.

• Produced technical documentation supporting regulated medical technologies.
• Managed localization and translation initiatives.
• Developed compliance training materials and supporting documentation.

• Developed governance, risk, and compliance documentation.
• Produced policies, procedures, process documentation, and training materials.
• Collaborated on implementation of the company's GRC platform.

Key Accomplishment

• Contributed to achieving GRC certification ahead of the European compliance deadline.

• Produced technical documentation supporting Visa debit processing products.
• Collaborated with Product Management, Development, and Client Services teams.
• Managed documentation projects through planning, review, and publication.

• Led technical documentation efforts supporting complex engineering software products.
• Mentored junior technical writers while establishing documentation standards, authoring guidelines, and quality review processes.
• Managed Help systems, release documentation, technical manuals, and customer-facing documentation.
• Collaborated with international engineering, development, and technical services teams to produce accurate documentation.
• Created reusable templates, documentation standards, and style guides supporting global consistency.
• Developed documentation strategies that improved usability, maintainability, and release efficiency.

Key Accomplishments

• Authored a comprehensive documentation process manual including workflows, templates, style guides, quality standards, and authoring procedures that remains in use today.
• Led migration from Dreamweaver to RoboHelp in less than three months while implementing structured, topic-based authoring that significantly improved efficiency and consistency.