At FUELGAS - CNG Compressed Natural Gas, I spearheaded a team to enhance customer satisfaction, leveraging problem-solving and team leadership skills. Achievements include boosting service quality through innovative feedback analysis and fostering strong client relationships, all while maintaining a collaborative team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager, Sales and Customer Support
FUELGAS - CNG Compressed Natural Gas
Sincelejo
01.2016 - Current
Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
Coordinated trade show participation, showcasing company offerings while networking with industry professionals to generate leads.
Fostered a collaborative work environment by encouraging open communication between team members regarding best practices and innovative ideas.
Established strong client relationships by conducting regular follow-ups and maintaining open communication.
Enhanced customer satisfaction through attentive support and prompt issue resolution.
Education
Bachelor of Science - Finances And International Business
Universidad Tecnologica De Bolivar
Cartagena, Colombia
12-2014
Master of Science - International Management
Pontificia Universidad Javeriana
Bogotá, Colombia
02-2017
Skills
Teamwork and collaboration
Customer service
Problem-solving
Multitasking Abilities
Organizational skills
Excellent communication
Team leadership
Active listening
Certification
Certificate Of English - 2011
Minor International Business - 2013
Foundations of Project Management - 2024
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Manager, Sales and Customer Support
FUELGAS - CNG Compressed Natural Gas
01.2016 - Current
Bachelor of Science - Finances And International Business
Auxiliar Judicial Ad - Honorem at Juzgado Primer De Ejecusion De Penas De SincelejoAuxiliar Judicial Ad - Honorem at Juzgado Primer De Ejecusion De Penas De Sincelejo