Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

CATHERINE DURAN DAJUD

Sincelejo,SAN

Summary

At FUELGAS - CNG Compressed Natural Gas, I spearheaded a team to enhance customer satisfaction, leveraging problem-solving and team leadership skills. Achievements include boosting service quality through innovative feedback analysis and fostering strong client relationships, all while maintaining a collaborative team environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager, Sales and Customer Support

FUELGAS - CNG Compressed Natural Gas
Sincelejo
01.2016 - Current
  • Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
  • Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
  • Coordinated trade show participation, showcasing company offerings while networking with industry professionals to generate leads.
  • Fostered a collaborative work environment by encouraging open communication between team members regarding best practices and innovative ideas.
  • Established strong client relationships by conducting regular follow-ups and maintaining open communication.
  • Enhanced customer satisfaction through attentive support and prompt issue resolution.

Education

Bachelor of Science - Finances And International Business

Universidad Tecnologica De Bolivar
Cartagena, Colombia
12-2014

Master of Science - International Management

Pontificia Universidad Javeriana
Bogotá, Colombia
02-2017

Skills

  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking Abilities
  • Organizational skills
  • Excellent communication
  • Team leadership
  • Active listening

Certification

  • Certificate Of English - 2011
  • Minor International Business - 2013
  • Foundations of Project Management - 2024

Languages

Spanish
Native language
English
Upper intermediate
B2

Timeline

Manager, Sales and Customer Support

FUELGAS - CNG Compressed Natural Gas
01.2016 - Current

Bachelor of Science - Finances And International Business

Universidad Tecnologica De Bolivar

Master of Science - International Management

Pontificia Universidad Javeriana
CATHERINE DURAN DAJUD