Catherine Cole
Loveland
Summary
Accomplished Insurance Billing Coordinator with a proven track record at Orthopaedic & Spine Center of the Rockies, adept in medical billing expertise and problem-solving. Enhanced claim resolution processes, significantly improving efficiency and safeguarding patient confidentiality. Demonstrates exceptional multitasking abilities and HIPAA compliance, ensuring optimal operational performance and customer satisfaction.
Overview
39
39
years of professional experience
Work History
Insurance Billing Coordinator
Orthopaedic & Spine Center of the Rockies
01.2007 - 06.2023
- Mitigated risk of Cigna and Commercial claims denials by thoroughly reviewing submitted documentation for accuracy and completeness prior to submission.
- Assisted in training new employees on insurance billing procedures, ensuring a seamless transition into their roles. taught protocol and HIPPA.
- Collaborated with healthcare providers to ensure accurate patient data, resulting in smoother claim submission processes.
- Increased revenue collection by diligently following up on outstanding insurance payments and negotiating settlements.
Insurance Billing Specialist
First Professional Services
02.2001 - 12.2006
- Maintained strong working relationships with insurance providers, fostering open communication channels for claim resolution.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Secured timely payments, rigorously following up on outstanding claims with insurance companies.
Medical Billing Specialist
Apria Healthcare
02.1995 - 11.2000
- Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Used data entry skills to accurately document and input statements.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Warehouse Assistant
Group Publishing
01.1990 - 11.1994
- Loaded and unloaded delivery trucks promptly by fork lift for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Manger and Half Owner
Taco Johns Resturants
01.1984 - 12.1989
- Managed day-to-day business operations, deposits, inventory.
- Developed and maintained strong relationships with customers, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members. Also hiring of employees, payroll.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Associate of Arts - Business And Managerial
Aims Community College
Greeley, CO05.1994
Bachelor of Science - Associate of Arts: Business Administration Managmt
Black Hills State University
Spearfish05.1983
Skills
- Work Planning and Prioritization
- Medical Billing Expertise
- Payment posting
- Problem-Solving
- Multitasking Abilities
- HIPAA Compliance
- Claim submission
- Patient confidentiality
Timeline
Insurance Billing Coordinator
Orthopaedic & Spine Center of the Rockies
01.2007 - 06.2023
Insurance Billing Specialist
First Professional Services
02.2001 - 12.2006
Medical Billing Specialist
Apria Healthcare
02.1995 - 11.2000
Warehouse Assistant
Group Publishing
01.1990 - 11.1994
Manger and Half Owner
Taco Johns Resturants
01.1984 - 12.1989
Associate of Arts - Business And Managerial
Aims Community College
Bachelor of Science - Associate of Arts: Business Administration Managmt
Black Hills State University
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