Catalina Apoadaca-Gurule
Commerce City
Summary
Proven leader in animal welfare and team efficiency, notably at Club Pet Resorts, where I enhanced customer satisfaction and increased productivity. Expert in operations management and staff mentoring, I excel in strategic planning and problem-solving, ensuring top-notch animal care and team performance. Achieved significant improvements in workflow and animal health monitoring.
Overview
4
4
years of professional experience
Work History
Animal Welfare Supervisor
Club Pet Resorts
09.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Ensured animal welfare by promptly addressing any signs of illness or injury in the herd.
- Administered medication according to veterinarian instructions, closely monitoring the effects on animal health and wellbeing.
- Provided comprehensive training for new hires, emphasizing safety protocols and best practices for animal care.
Warehouse Assistant
PetSmart Charities
01.2022 - 02.2023
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Enhanced customer experience with engaging animal demonstrations and sharing educational information on proper pet care.
- Contributed to a positive team atmosphere by working collaboratively with coworkers to complete tasks efficiently and maintain a well-organized store.
- Promoted adoption events at the store, increasing awareness of local rescue organizations and helping find homes for pets in need.
- Supported animal health by administering medications per veterinarian instructions and maintaining detailed records of treatments given.
- Boosted store sales by effectively merchandising pet food, accessories, and supplies according to company standards.
Cashier
Sams Club Distribution
12.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Eaglecrest High School
Aurora, CO05-2021
Skills
- Coaching and Guidance
- Goal oriented
- Staff management
- Client Relations
- Decision-making
- Strategic planning
- Team Skill Enhancement
- Operations management
- Documentation and reporting
- Strategic Issue Resolution
Timeline
Warehouse Assistant
PetSmart Charities
01.2022 - 02.2023
Animal Welfare Supervisor
Club Pet Resorts
09.2021 - Current
Cashier
Sams Club Distribution
12.2020 - 03.2021
High School Diploma -
Eaglecrest High School
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