Cassie Piela
Minneapolis
Summary
Dynamic professional with a proven track record in managing front desk operations and enhancing client experiences. Expertise in administrative tasks, customer service, and effective communication ensures seamless daily functions and high levels of client satisfaction. Strong focus on team collaboration and adaptability to changing needs consistently supports colleagues and drives results. Recognized for exceptional organizational abilities, problem-solving skills, and a positive attitude that fosters a productive work environment.
Overview
2026
2026
years of professional experience
Work History
Front Desk Coordinator, Assistant Studio Manager
Orangetheory Fitness
01.2020 - Current
- Managed front desk operations, ensuring seamless member check-ins and inquiries.
- Coordinated scheduling for classes and personal training sessions, enhancing member engagement.
- Developed and maintained effective communication with staff to support operational efficiency.
- Trained new team members on front desk protocols and customer service standards.
- Assisted in organizing community outreach events to promote membership growth and brand awareness.
Billing Specialist
Robins Kaplan, LLP
01.2020 - 01.2023
- Processed and generated Proformas in Elite 3E for 20 billing attorneys while adhering to client specific billing timeframes each month.
- Managed billing processes, ensuring accuracy and adherence to compliance standards.
- Implemented efficient invoicing procedures, reducing processing time and enhancing client satisfaction.
- Coordinated with legal teams to resolve billing discrepancies and streamline communication channels.
- Provide attorneys with requested accounts receivable or billing information to assist with new matter contracting.
- Set up rate exceptions at client and matter levels, edit time entries, and narrative edits as requested.
Invoicing Coordinator
Retail Tech Inc.
2016 - 01.2020
- Processed all invoices for multifaceted deployment teams and customers.
- Coordinated cross-functional teams to streamline project workflows and enhance communication.
- Managed scheduling and resource allocation for multiple projects, ensuring timely completion of deliverables.
- Verified the accuracy of client utility invoice data entered by other Invoice Processors.
- Accountable for maintaining weekly and monthly revenue reports and working directly with project managers to ensure profit forecasting goals are being met.
- Responsible for accounts payable and purchasing functions.
Project Manager
TW Senders Inc. Upholstery
2015 - 01.2018
- Worked directly with clients to build a weekly project schedule, outlining and tracking project resources as well as managing a project team to maintain the highest level of quality assurance.
- Responsible for direction, coordination, implementation, executive control, and completion of projects while remaining aligned with the strategies, commitments, and goals maintained by the company.
- Lead contact in conflict resolution and risk management through vigilant communication, solution dedication, and a strong commitment to customer satisfaction.
- Implemented process improvements that enhanced workflow efficiency and reduced lead times.
- Collaborated with clients to define project requirements, ensuring alignment with expectations.
- Led cross-functional teams to deliver upholstery projects on time and within budget.
Education
Associate of Applied Science - Healthcare Technology
University of Minnesota
Minneapolis, Minnesota06-2013
Skills
- Excel data analysis skills
- Experienced with Microsoft 365 applications
- Professional phone communication
- Project execution specialist
- Event coordination
- Office management skills
- Clerical assistance
- End-of-day analysis
- POS system implementation
Timeline
Front Desk Coordinator, Assistant Studio Manager
Orangetheory Fitness
01.2020 - Current
Billing Specialist
Robins Kaplan, LLP
01.2020 - 01.2023
Invoicing Coordinator
Retail Tech Inc.
2016 - 01.2020
Project Manager
TW Senders Inc. Upholstery
2015 - 01.2018
Associate of Applied Science - Healthcare Technology
University of Minnesota