Cassie Kampf
Grand Junction
Summary
Experienced leader with 9 years Eligibility Supervisor experience with a focus on teamwork, reliability, and organizational skills. Successfully supervised a team of over 12 specialists, ensuring compliance and enhancing client relations through effective problem resolution. Detail oriented Housing Choice Voucher Specialist with 6+ years experience, utilizing strong organizational skills to manage caseloads, improve program efficiency and providing excellent customer service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Housing Choice Voucher Specialist
Grand Junction Housing Authority
Grand Junction, CO
11.2019 - Current
- Conduct annual recertifications for over 200 voucher participants to ensure continued eligibility for program participants while updating necessary documentation accordingly.
- Calculate monthly rent increases and manage case files for Voucher and Family Self-Sufficiency participants to ensure compliance.
- Provide ongoing guidance to clients on program details and available resources, enhancing participant understanding.
- Maintain strict confidentiality when handling sensitive personal information, adhering to privacy regulations throughout all aspects of casework.
- Facilitates successful relations between landlords and tenants by maintaining professional communication to ensure high levels of customer service.
Intake Eligibility Supervisor
Mesa County Department of Human Services
Grand Junction, CO
01.2009 - 03.2018
- Supervised a team of 12+ Eligibility Specialists, providing ongoing training on state and federal public assistance guidelines.
- Conducted monthly case file audits to ensure accuracy in eligibility determinations for Medicaid, SNAP, Colorado Works and Adult Financial programs.
- Managed escalated client complaints and eligibility appeals, resolving issues while maintaining excellent public relations.
- Led weekly team meetings to address updated rules and regulations, challenges and staff concerns.
- Evaluated employee performance annually, providing constructive feedback for improvement while also recognizing exemplary work when appropriate.
- Handled employee performance concerns, including improvement plans, verbal and written warnings and terminations.
- Complied with department, organization and government policies and procedures.
- Maintained organized monthly staff schedules to ensure coverage for intake application interviews, and monitored productivity to ensure optimal customer service.
- Managed Time and Attendance records to ensure payroll accuracy and compliance.
Intake Eligibility Specialist
Mesa County Department of Human Services
Grand Junction, CO
04.2002 - 01.2009
- Conducted in depth interviews and eligibility processing for Medicaid, SNAP, TANF an Adult Financial assistance programs, ensuring compliance with state and federal regulations.
- Resolved discrepancies with client applications to verify eligibility.
- Maintained meticulous records and documentation for all eligibility determinations, ensuring accuracy and compliance with regulatory standards.
- Maintained accurate monthly electronic intake logs to track total number of applications and programs processed each month for monthly and annual statistics for the department.
Education
High School Diploma -
Grand Junction High School
Grand Junction, ColoradoSkills
- Empathy and sensitivity
- Teamwork
- Problem-solving
- Task prioritization
- Active listening
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
- Adaptability and flexibility
Certification
- Certified Housing Specialist - Nan McKay
- Certified Family Self-Sufficiency - Nan McKay
- Certified Fair Housing - Nan McKay
Timeline
Housing Choice Voucher Specialist
Grand Junction Housing Authority
11.2019 - Current
Intake Eligibility Supervisor
Mesa County Department of Human Services
01.2009 - 03.2018
Intake Eligibility Specialist
Mesa County Department of Human Services
04.2002 - 01.2009
High School Diploma -
Grand Junction High School